Okta
Aircall

Okta and Aircall Integration

Seamlessly connect your Aircall phone system with Okta for streamlined user management and enhanced security.

Explore Triggers and Actions

New Okta Event
Trigger new event when the system observes a new event.
Get Call
Retrieves details about a call.
Update Contact
Update a contact in Aircall.
Create Contact
Create a contact in Aircall.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Okta and Aircall?

The Okta and Aircall integration enables organizations to unify their identity and access management with their cloud-based phone system. By leveraging Okta’s Single Sign-On (SSO) and automated user provisioning capabilities, teams can securely access Aircall without multiple passwords, while IT admins gain centralized control over user permissions and onboarding. This integration reduces manual setup, enhances security compliance, and ensures your communication tools stay in sync with your workforce.

Connect
Okta
and
Aircall
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the Okta and Aircall integration improve security?

By enabling Single Sign-On (SSO) through Okta, users can access Aircall with their existing Okta credentials, reducing password fatigue and minimizing the risk of credential-related breaches. Additionally, centralized user management allows admins to quickly revoke access when needed, ensuring secure and compliant communication.

Can I automate user provisioning between Okta and Aircall?

Yes, the integration supports SCIM-based automated user provisioning. When a user is added, updated, or removed in Okta, those changes are automatically reflected in Aircall, saving time and reducing manual errors.

What are the prerequisites for setting up the integration?

You will need active accounts with both Okta and Aircall, administrative privileges in both platforms, and access to configure SSO and SCIM settings. Detailed setup guides are available to assist with the configuration process.

Will this integration work with all Aircall plans?

The Okta integration is available for Aircall plans that support SSO and SCIM provisioning. Please check your Aircall plan details or contact support to confirm eligibility.

How do I get support if I encounter issues with the integration?

Both Okta and Aircall offer dedicated support teams and documentation. For integration-specific issues, you can reach out to either platform’s support or consult their integration guides and community forums for troubleshooting assistance.

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