Okta
Freshservice
Okta and Freshservice Integration
Seamlessly connect Okta with Freshservice to streamline user management and enhance IT service delivery.
Seamlessly connect Okta with Freshservice to streamline user management and enhance IT service delivery.
The Okta and Freshservice integration enables organizations to automate user provisioning, single sign-on (SSO), and access management within their IT service management platform. By linking Okta’s identity management capabilities with Freshservice’s powerful ITSM tools, teams can reduce manual tasks, improve security, and ensure users have the right access at the right time.
This integration simplifies user onboarding and offboarding by automating account provisioning and deprovisioning in Freshservice through Okta. It also enables secure single sign-on, reducing password fatigue and improving access control.
Okta acts as the identity provider (IdP) for Freshservice, allowing users to authenticate once via Okta and gain seamless access to Freshservice without needing to enter separate credentials.
Yes, the integration supports SCIM-based provisioning, enabling automatic creation, updating, and removal of user accounts in Freshservice based on changes in Okta’s user directory.
Absolutely. The integration leverages Okta’s robust security framework, including multi-factor authentication and encrypted communication, ensuring secure access and compliance with industry best practices.
Setup involves configuring Freshservice as an application within Okta, enabling SSO and provisioning features, and mapping user attributes. Detailed step-by-step guides are available in both platforms’ documentation.
