Okta
Jira

Okta and Jira Integration

Seamlessly connect Okta’s identity management with Jira’s project tracking for enhanced security and streamlined workflows.

Explore Triggers and Actions

New Okta Event
Trigger new event when the system observes a new event.
Get Task
Gets the status of a long-running asynchronous task,
Get All Projects
Gets metadata on all projects,
Get Issue
Gets the details for an issue.
Get Transitions
Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,
Get User
Gets details of user,
Get Users
Gets details of a list of users.
List Issue Comments
Lists all comments for an issue,
Search Issues with JQL
Search for issues using JQL (Jira Query Language).
Transition Issue
Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Okta and Jira?

The Okta and Jira integration enables organizations to unify user authentication and access management with project collaboration tools. By linking Okta’s single sign-on (SSO) and lifecycle management capabilities to Jira, teams can ensure secure, efficient access to Jira projects and issues. This integration simplifies user provisioning, enforces consistent security policies, and accelerates onboarding and offboarding processes, empowering your teams to focus on what matters most—delivering results.

Connect
Okta
and
Jira
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the Okta and Jira integration improve security?

By leveraging Okta’s single sign-on and multi-factor authentication, the integration ensures that only authorized users can access Jira, reducing the risk of unauthorized access and enhancing overall security compliance.

Can I automate user provisioning for Jira through Okta?

Yes, the integration supports automated user provisioning and deprovisioning, allowing you to manage Jira user accounts directly from Okta, which streamlines onboarding and offboarding workflows.

Is it possible to enforce access policies for Jira users via Okta?

Absolutely. Okta lets you define and enforce granular access policies, such as conditional access and group-based permissions, ensuring Jira users have appropriate access based on their role and context.

Does the integration support multi-factor authentication (MFA) for Jira?

Yes, Okta’s MFA can be applied to Jira access, adding an extra layer of security by requiring users to verify their identity through multiple authentication factors.

What are the benefits of using Okta with Jira for team collaboration?

Integrating Okta with Jira streamlines user management, enhances security, reduces password fatigue with SSO, and accelerates team onboarding, resulting in more efficient and secure collaboration across projects.

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