Okta
RingCentral

Okta and Ringcentral Integration

Seamlessly connect Okta’s identity management with RingCentral’s cloud communications to enhance security and streamline user access.

Explore Triggers and Actions

New Okta Event
Trigger new event when the system observes a new event.
Get Message
Get message from the Message Store. See the API docs
Create Meeting
Creates a new meeting.
Make CallOut
Creates a new outbound call out session. See the API docs
Create Contact
Creates a user personal contact.
Send SMS
Creates and sends a new text message.
Download Recording
Gets a recording and downloads it to the /tmp directory.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Okta and Ringcentral?

The Okta and RingCentral integration enables organizations to unify their identity and communication platforms. By combining Okta’s robust single sign-on (SSO) and user lifecycle management with RingCentral’s comprehensive cloud phone, messaging, and video solutions, teams can securely access RingCentral services with ease. This integration simplifies IT administration, improves security posture, and enhances user productivity by providing seamless authentication and automated provisioning.

Connect
Okta
and
RingCentral
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does the Okta and RingCentral integration provide?

This integration offers streamlined user access through single sign-on, automated user provisioning and deprovisioning, enhanced security with centralized identity management, and simplified IT administration by reducing manual account management tasks.

How does single sign-on (SSO) work with RingCentral using Okta?

Okta’s SSO allows users to log in once to their Okta dashboard and gain secure access to RingCentral without needing to enter separate credentials. This reduces password fatigue and improves security by centralizing authentication.

Can user accounts be automatically created and deactivated in RingCentral via Okta?

Yes, the integration supports automated provisioning and deprovisioning of RingCentral user accounts based on changes in Okta. When a user is added, updated, or removed in Okta, the corresponding RingCentral account is automatically created, updated, or deactivated.

Is multi-factor authentication (MFA) supported when accessing RingCentral through Okta?

Absolutely. Okta’s MFA policies apply when users access RingCentral, adding an extra layer of security to protect sensitive communications and data.

What are the prerequisites for setting up the Okta and RingCentral integration?

You need active Okta and RingCentral accounts with administrative privileges. Additionally, configuring the integration requires access to Okta’s admin console and RingCentral’s admin portal to enable SSO and provisioning features.

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