Okta
Twilio

Okta and Twilio Integration

Seamlessly connect Okta’s identity management with Twilio’s communication platform to enhance security and streamline user experiences.

Explore Triggers and Actions

New Okta Event
Trigger new event when the system observes a new event.
Send Message
Send an SMS text with optional media files
Send SMS Verification
Send an SMS verification to a phone number
List Transcripts
Return a list of transcripts
Phone Number Lookup
Lookup information about a phone number
List Messages
Return a list of messages associated with your account
List Message Media
Return a list of media associated with your message
List Calls
Return a list of calls associated with your account
Get Transcripts
Retrieves full transcripts for the specified transcript SIDs
Get Message
Return details of a message

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Okta and Twilio?

The Okta and Twilio integration empowers businesses to unify secure user authentication with powerful communication capabilities. By combining Okta’s robust identity and access management with Twilio’s programmable messaging and voice services, organizations can deliver personalized, secure, and real-time interactions across multiple channels. This integration simplifies user verification, enables multi-factor authentication via SMS or voice, and automates communication workflows to improve operational efficiency and customer engagement.

Connect
Okta
and
Twilio
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does the Okta and Twilio integration offer?

This integration enhances security by enabling multi-factor authentication through Twilio’s SMS and voice services, streamlines user verification processes, and allows businesses to automate communication workflows for improved customer engagement and operational efficiency.

How does the integration improve user authentication?

By leveraging Twilio’s programmable messaging and voice APIs, Okta can send one-time passcodes and verification prompts directly to users via SMS or phone calls, adding an extra layer of security through multi-factor authentication.

Is it easy to set up the Okta and Twilio integration?

Yes, the integration is designed for straightforward setup with comprehensive documentation and support. Businesses can quickly connect their Okta and Twilio accounts to start leveraging secure communication workflows without extensive development effort.

Can I customize communication workflows with this integration?

Absolutely. The integration supports customizable messaging templates and programmable voice interactions, allowing businesses to tailor communication flows to their specific needs and branding requirements.

What industries can benefit from the Okta and Twilio integration?

Any industry requiring secure user authentication and real-time communication can benefit, including finance, healthcare, retail, education, and technology sectors looking to enhance security and customer engagement.

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