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Okta
WhatsApp Business

Okta and Whatsapp Business Integration

Seamlessly connect your Okta identity management with WhatsApp Business to enhance security and streamline customer communications.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New Okta Event
Trigger new event when the system observes a new event.
Send Voice Message
Sends a voice message
Send Text Using Template
Send a text message using a pre-defined template
Send Text Message
Sends a text message
List Message Templates
Lists message templates

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Okta and Whatsapp Business?

Our Okta and WhatsApp Business integration enables businesses to unify secure user authentication with real-time customer engagement. By leveraging Okta’s robust identity management and WhatsApp Business’s global messaging platform, you can automate user verification, simplify login processes, and deliver personalized communication at scale—all while maintaining enterprise-grade security and compliance.

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Okta
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WhatsApp Business
to streamline your company's workflows, automate tasks, and boost productivity.
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Frequently asked questions

What benefits does the Okta and WhatsApp Business integration provide?

This integration combines Okta’s secure identity and access management with WhatsApp Business’s messaging capabilities, enabling automated user verification, multi-factor authentication via WhatsApp, and streamlined customer support through a trusted communication channel.

How does the integration improve user authentication?

Users can receive authentication codes and multi-factor authentication prompts directly through WhatsApp Business, making the login process faster, more secure, and convenient without relying on SMS or email.

Is the integration secure and compliant with data privacy standards?

Yes, the integration leverages Okta’s enterprise-grade security protocols alongside WhatsApp’s end-to-end encryption, ensuring that user data and communications remain protected and compliant with industry regulations.

Can I automate customer support workflows using this integration?

Absolutely. You can set up automated messaging, notifications, and user verification workflows that trigger through WhatsApp Business based on Okta’s identity events, improving response times and customer satisfaction.

What are the technical requirements to set up this integration?

You need an active Okta account with API access and a verified WhatsApp Business API account. Our platform provides detailed documentation and support to guide you through the setup process.

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