Okta
Zoho Desk
Okta and Zoho Desk Integration
Seamlessly connect Okta's identity management with Zoho Desk's customer support platform to streamline user access and enhance security.
Seamlessly connect Okta's identity management with Zoho Desk's customer support platform to streamline user access and enhance security.
The Okta and Zoho Desk integration enables organizations to unify user authentication and customer support workflows. By leveraging Okta's Single Sign-On (SSO) and user provisioning capabilities, your support agents can securely access Zoho Desk without multiple logins, while IT teams gain centralized control over user access and permissions. This integration improves operational efficiency, reduces password fatigue, and strengthens security compliance across your customer service environment.
This integration simplifies user access through Single Sign-On, automates user provisioning and deprovisioning, enhances security by enforcing centralized authentication policies, and improves overall support team productivity by reducing login friction.
Okta acts as the identity provider, allowing users to authenticate once through Okta and gain seamless access to Zoho Desk without needing to enter separate credentials, ensuring a secure and streamlined login experience.
Yes, with Okta's user provisioning capabilities, user accounts in Zoho Desk can be automatically created, updated, or deactivated based on changes in Okta, ensuring that access is always up-to-date and aligned with your organization's policies.
Absolutely. Okta's MFA policies apply to all user authentications, including access to Zoho Desk, adding an extra layer of security to protect sensitive customer support data.
You will need active Okta and Zoho Desk accounts with administrative privileges, and access to configure SSO and provisioning settings in both platforms. Detailed setup guides are available to assist with the integration process.
