OpenPhone
Box

Openphone and Box Integration

Seamlessly connect your OpenPhone calls with Box to streamline communication and file management in one unified workspace.

Explore Triggers and Actions

New Call Recording Completed (Instant)
Trigger new event when a call recording has finished.
New Incoming Call Completed (Instant)
Trigger new event when an incoming call is completed, including calls not picked up or voicemails left.
New Message Received (Instant)
Trigger new event when a new message is received
New Outgoing Call Completed (Instant)
Trigger new event when an outgoing call has ended.
Get Comments
Fetches comments for a file.
Search Content
Searches for files, folders, web links, and shared files across the users content or across the entire enterprise.
Download File
Downloads a file from Box to your workflow's `/tmp` directory.
Upload a File
Uploads a small file to Box.
Upload File Version
Update a file's content.
Create Box Sign Request
Creates a signature request. This involves preparing a document for signing and sending the signature request to signers.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Openphone and Box?

The OpenPhone and Box integration empowers teams to automatically save call recordings, voicemails, and transcripts directly into Box folders. This ensures all your communication files are securely stored, easily accessible, and organized alongside your other important documents. Enhance collaboration by linking phone conversations with project files, enabling faster decision-making and improved workflow efficiency.

Connect
OpenPhone
and
Box
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the OpenPhone and Box integration work?

Once connected, OpenPhone automatically uploads your call recordings, voicemails, and transcripts to your designated Box folders. You can organize these files by project, client, or team to keep your communication and documents in sync.

Can I choose which calls or voicemails get saved to Box?

Yes, you can customize settings to save all calls and voicemails or select specific ones based on tags, contacts, or call types to be uploaded to Box.

Is my data secure when using this integration?

Absolutely. Both OpenPhone and Box use industry-leading encryption and security protocols to ensure your call data and files remain private and protected at all times.

Do I need technical skills to set up the integration?

No technical expertise is required. The integration setup is straightforward with step-by-step guidance available within your OpenPhone dashboard.

Will this integration help improve team collaboration?

Yes, by centralizing communication files in Box, your team can easily access relevant call information alongside project documents, enhancing transparency and collaboration.

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