OpenPhone
Confluence

Openphone and Confluence Integration

Seamlessly connect your OpenPhone communication with Confluence to boost team collaboration and streamline workflows.

Explore Triggers and Actions

New Call Recording Completed (Instant)
Trigger new event when a call recording has finished.
New Incoming Call Completed (Instant)
Trigger new event when an incoming call is completed, including calls not picked up or voicemails left.
New Message Received (Instant)
Trigger new event when a new message is received
New Outgoing Call Completed (Instant)
Trigger new event when an outgoing call has ended.
Create Page
Creates a new page in the space.
Create Post
Creates a new page or blog post on Confluence.
Delete Post
Removes a blog post from Confluence by its ID. Use with caution, the action is irreversible.
Search Content
Searches for content using the Confluence Query Language (CQL).
Update a Post
Updates a page or blog post on Confluence by its ID.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Openphone and Confluence?

The OpenPhone and Confluence integration empowers teams to link phone communications directly with their Confluence workspace. Automatically log calls, attach call notes, and access contact details within Confluence pages to keep all your communication and documentation in one place. This integration enhances transparency, improves knowledge sharing, and accelerates project progress by bridging your phone system with your team's central knowledge hub.

Connect
OpenPhone
and
Confluence
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the OpenPhone and Confluence integration work?

Once connected, your OpenPhone calls and messages can be automatically logged into Confluence pages. You can attach call notes, view contact information, and link conversations directly within your Confluence workspace, making it easier to track communication history alongside project documentation.

Can I search OpenPhone call logs within Confluence?

Yes, the integration allows you to search and filter OpenPhone call logs and messages directly from Confluence, enabling quick access to relevant communication without leaving your documentation platform.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration uses encrypted connections and adheres to industry-standard security protocols to ensure your communication data remains private and secure within both OpenPhone and Confluence environments.

Do I need technical expertise to set up the integration?

No technical expertise is required. The integration can be set up quickly through a user-friendly interface with step-by-step instructions, allowing your team to start benefiting from the connection in minutes.

Can I customize which OpenPhone data syncs with Confluence?

Yes, you can customize the integration settings to control what call details, notes, and messages are synced to Confluence, ensuring your workspace only contains the information relevant to your team’s needs.

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