OpenPhone
Microsoft Entra ID

Openphone and Microsoft Entra Id Integration

Seamlessly connect OpenPhone with Microsoft Entra ID to streamline user management and enhance security across your communication platform.

Explore Triggers and Actions

New Call Recording Completed (Instant)
Trigger new event when a call recording has finished.
New Incoming Call Completed (Instant)
Trigger new event when an incoming call is completed, including calls not picked up or voicemails left.
New Message Received (Instant)
Trigger new event when a new message is received
New Outgoing Call Completed (Instant)
Trigger new event when an outgoing call has ended.
Add Member To Group
Adds a member to a group Microsoft Entra ID.
Remove Member From Group
Removes a member from a group Microsoft Entra ID.
Search Groups
Searches for groups by name or description.
Update User
Updates an existing user in Microsoft Entra ID.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Openphone and Microsoft Entra Id?

The OpenPhone and Microsoft Entra ID integration enables businesses to synchronize user identities and access controls effortlessly. By linking OpenPhone with Microsoft Entra ID, IT teams can automate provisioning and deprovisioning of phone numbers, enforce secure authentication policies, and maintain centralized user management. This integration ensures that your communication tools stay aligned with your organization's security standards and compliance requirements, reducing administrative overhead and enhancing productivity.

Connect
OpenPhone
and
Microsoft Entra ID
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does integrating OpenPhone with Microsoft Entra ID provide?

Integrating OpenPhone with Microsoft Entra ID streamlines user provisioning, enhances security through centralized identity management, and simplifies access control to your communication tools, ensuring compliance and reducing manual administrative tasks.

How does user provisioning work with this integration?

When connected, user accounts created or updated in Microsoft Entra ID automatically sync with OpenPhone, enabling instant assignment or removal of phone numbers and permissions without manual intervention.

Is multi-factor authentication supported through this integration?

Yes, by leveraging Microsoft Entra ID's security features, including multi-factor authentication (MFA), you can enforce stronger access controls for OpenPhone users to protect sensitive communication data.

Can I control OpenPhone access based on Microsoft Entra ID groups?

Absolutely. You can assign OpenPhone permissions and phone numbers based on Microsoft Entra ID group memberships, making it easy to manage access according to team roles and organizational structure.

What are the steps to set up the OpenPhone and Microsoft Entra ID integration?

To set up the integration, authenticate OpenPhone with your Microsoft Entra ID tenant, configure user synchronization settings, map groups and roles as needed, and enable provisioning policies. Detailed setup guides are available within the OpenPhone admin dashboard.

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