OpenPhone
Smartsheet

Openphone and Smartsheet Integration

Seamlessly connect OpenPhone with Smartsheet to streamline communication and project management in one unified workflow.

Explore Triggers and Actions

New Call Recording Completed (Instant)
Trigger new event when a call recording has finished.
New Incoming Call Completed (Instant)
Trigger new event when an incoming call is completed, including calls not picked up or voicemails left.
New Message Received (Instant)
Trigger new event when a new message is received
New Outgoing Call Completed (Instant)
Trigger new event when an outgoing call has ended.
New Sheet From Template
Creates a new sheet from a template.
Add Row to Sheet
Adds a row to a sheet.
Update Row
Updates a row in a sheet.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Openphone and Smartsheet?

The OpenPhone and Smartsheet integration empowers teams to link their business phone system with their project management platform. Automatically sync call logs, messages, and contact details from OpenPhone into Smartsheet sheets and dashboards. This integration helps you track client communications alongside project tasks, improving collaboration, transparency, and productivity across your organization.

Connect
OpenPhone
and
Smartsheet
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does the OpenPhone and Smartsheet integration offer?

This integration centralizes your communication and project data, enabling teams to monitor calls and messages directly within Smartsheet. It enhances visibility into client interactions, accelerates follow-ups, and ensures project updates are informed by real-time communication insights.

How do I set up the OpenPhone and Smartsheet integration?

To set up the integration, connect your OpenPhone account to Smartsheet via the integration settings. Authorize access, select the sheets where you want call and message data to appear, and customize the sync preferences to fit your workflow.

Can I customize which OpenPhone data syncs to Smartsheet?

Yes, you can choose to sync specific data such as call logs, voicemail transcriptions, SMS messages, and contact information. This flexibility allows you to tailor the integration to your team’s unique needs.

Is the integration secure and compliant with data privacy standards?

Absolutely. Both OpenPhone and Smartsheet adhere to industry-leading security protocols and compliance standards to ensure your communication and project data remain protected at all times.

Does this integration support real-time updates?

Yes, the integration supports near real-time syncing, so your Smartsheet dashboards and sheets are updated promptly as new calls and messages occur in OpenPhone.

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