Outreach
Microsoft Entra ID

Outreach and Microsoft Entra Id Integration

Seamlessly connect Outreach with Microsoft Entra ID to enhance security and streamline user management.

Explore Triggers and Actions

New Call Instant
Trigger new event when a call is created, updated, or deleted.
New Email Event (Instant)
Trigger new event when an email is created, updated, destroyed, bounced, delivered, opened or replied.
New Task Event (Instant)
Trigger new event when a task is created, updated, destroyed or completed.
Add Member To Group
Adds a member to a group Microsoft Entra ID.
Remove Member From Group
Removes a member from a group Microsoft Entra ID.
Search Groups
Searches for groups by name or description.
Update User
Updates an existing user in Microsoft Entra ID.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Outreach and Microsoft Entra Id?

The Outreach and Microsoft Entra ID integration empowers organizations to unify identity management and sales engagement workflows. By leveraging Microsoft Entra ID’s robust identity and access management capabilities, Outreach users benefit from simplified single sign-on (SSO), automated provisioning, and enhanced security compliance. This integration ensures that sales teams can securely access Outreach tools with their existing Microsoft credentials, reducing friction and improving operational efficiency.

Connect
Outreach
and
Microsoft Entra ID
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does integrating Outreach with Microsoft Entra ID provide?

Integrating Outreach with Microsoft Entra ID offers streamlined user access through single sign-on, automated user provisioning and deprovisioning, improved security with conditional access policies, and centralized identity management to simplify administration.

How does single sign-on (SSO) work between Outreach and Microsoft Entra ID?

SSO allows users to log into Outreach using their Microsoft Entra ID credentials, eliminating the need for separate passwords. This reduces login friction and enhances security by leveraging Microsoft’s authentication protocols.

Can user provisioning be automated with this integration?

Yes, the integration supports automated provisioning and deprovisioning of Outreach user accounts based on Microsoft Entra ID group memberships, ensuring that access is granted or revoked promptly as team members join or leave.

Is this integration secure for enterprise use?

Absolutely. By using Microsoft Entra ID’s advanced security features such as multi-factor authentication and conditional access policies, organizations can enforce strong security controls on Outreach access, protecting sensitive sales data.

How do I set up the Outreach and Microsoft Entra ID integration?

Setup involves configuring Outreach as an enterprise application within the Microsoft Entra ID portal, enabling SSO, and defining provisioning settings. Detailed step-by-step guides are available to assist administrators through the process.

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