Reddit and Freshservice Integration

Explore Triggers and Actions

New Comments by User

Trigger new event each time a user posts a new comment.

New comments on a post

Trigger new event each time a new comment is added to a subreddit.

New hot posts on a subreddit

Trigger new event each time a new hot post is added to the top 10 items in a subreddit.

New Links by User

Trigger new event each time a user posts a new link.

New Private Message

Trigger new event each time you receive a new private message.

New Links on a Subreddit

Trigger new event each time a new link is added to a subreddit

New Saved Post by User

Trigger new event each time a user saves a post.

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Reddit and Freshservice?

The Reddit and Freshservice integration empowers your support teams to monitor, track, and respond to relevant Reddit conversations directly within Freshservice. Automatically convert Reddit posts and comments into tickets, prioritize issues based on community feedback, and stay ahead of emerging trends and incidents. This integration streamlines your workflow by bridging social community insights with your ITSM platform, enabling faster resolution and improved customer satisfaction.

Frequently asked questions

How does the Reddit and Freshservice integration work?

The integration monitors specified Reddit threads, subreddits, or keywords and automatically creates Freshservice tickets from posts or comments that require attention. Support agents can then manage these tickets within Freshservice, ensuring timely responses and resolution.

Can I customize which Reddit content gets converted into tickets?

Yes, you can configure filters based on subreddits, keywords, or user mentions to ensure only relevant Reddit content is converted into Freshservice tickets, helping you focus on the most critical issues.

Does this integration support real-time updates from Reddit?

The integration supports near real-time monitoring of Reddit activity, allowing your team to stay updated on new posts or comments and respond promptly through Freshservice.

Will the integration help improve customer support response times?

Absolutely. By bringing Reddit conversations directly into Freshservice, your support team can quickly identify and address user concerns raised on social platforms, reducing response times and enhancing overall support quality.

Is any coding required to set up the Reddit and Freshservice integration?

No coding is necessary. The integration can be set up through an intuitive interface with step-by-step configuration, making it easy for IT teams to connect Reddit with Freshservice without technical expertise.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Reddit and Freshservice?

Frequently asked questions

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