Reddit and Jira Service Desk Integration

Explore Triggers and Actions

New Comments by User

Trigger new event each time a user posts a new comment.

New comments on a post

Trigger new event each time a new comment is added to a subreddit.

New hot posts on a subreddit

Trigger new event each time a new hot post is added to the top 10 items in a subreddit.

New Links by User

Trigger new event each time a user posts a new link.

New Private Message

Trigger new event each time you receive a new private message.

New Links on a Subreddit

Trigger new event each time a new link is added to a subreddit

New Saved Post by User

Trigger new event each time a user saves a post.

Create Comment on Request

Create a comment on a customer request.

Create Request

Creates a new customer request.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Reddit and Jira Service Desk?

Our Reddit and Jira Service Desk integration empowers your support team to capture, track, and resolve user-reported issues directly from Reddit threads. Automatically convert Reddit posts and comments into Jira tickets, prioritize them, and manage workflows without leaving your Jira environment. This integration bridges community feedback with your internal service desk, accelerating response times and improving customer satisfaction.

Frequently asked questions

How does the Reddit and Jira Service Desk integration work?

The integration monitors specified Reddit threads or subreddits for posts and comments related to your products or services. When relevant content is detected, it automatically creates or updates Jira Service Desk tickets, enabling your team to manage community-reported issues efficiently within Jira.

Can I customize which Reddit posts are converted into Jira tickets?

Yes, you can set filters based on keywords, subreddits, or user activity to ensure only relevant Reddit content is converted into Jira tickets, helping you focus on the most critical issues.

Does the integration support bi-directional updates between Reddit and Jira?

Currently, the integration supports one-way synchronization from Reddit to Jira Service Desk. Updates made in Jira can be tracked internally, while Reddit posts serve as the source for ticket creation and updates.

Is my Reddit data secure when using this integration?

Absolutely. The integration uses secure API connections and adheres to Reddit’s and Atlassian’s data privacy policies to ensure your data remains protected at all times.

How do I set up the Reddit and Jira Service Desk integration?

Setup is simple: connect your Reddit account with Jira Service Desk through our integration dashboard, configure your monitoring preferences, and start automatically converting Reddit posts into actionable Jira tickets within minutes.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Reddit and Jira Service Desk?

Frequently asked questions

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