Reddit and Zendesk Integration

Explore Triggers and Actions

New Comments by User

Trigger new event each time a user posts a new comment.

New comments on a post

Trigger new event each time a new comment is added to a subreddit.

New hot posts on a subreddit

Trigger new event each time a new hot post is added to the top 10 items in a subreddit.

New Links by User

Trigger new event each time a user posts a new link.

New Private Message

Trigger new event each time you receive a new private message.

New Links on a Subreddit

Trigger new event each time a new link is added to a subreddit

New Saved Post by User

Trigger new event each time a user saves a post.

Update Ticket

Updates a ticket.

Search Tickets

Searches for tickets using Zendesk's search API.

Get Ticket Info

Retrieves information about a specific ticket.

List Tickets

Retrieves a list of tickets.

Delete Ticket

Deletes a ticket.

Create Ticket

Creates a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Reddit and Zendesk?

Our Reddit and Zendesk integration empowers your support team to monitor, manage, and respond to Reddit posts and comments directly within Zendesk. Capture valuable customer insights from Reddit discussions, convert them into actionable support tickets, and provide timely resolutions without switching platforms. Streamline your social media support and boost customer satisfaction with this powerful integration.

Frequently asked questions

How does the Reddit and Zendesk integration work?

The integration allows you to track Reddit posts and comments mentioning your brand or relevant topics and automatically convert them into Zendesk tickets. Support agents can then manage and respond to these tickets within Zendesk, ensuring no customer inquiry goes unnoticed.

Can I customize which Reddit posts are converted into Zendesk tickets?

Yes, you can set filters based on keywords, subreddits, or user mentions to ensure only relevant Reddit content is imported as tickets in Zendesk, helping you focus on the most important conversations.

Does the integration support real-time updates from Reddit?

Absolutely. The integration continuously monitors Reddit for new posts and comments matching your criteria and updates Zendesk tickets in real-time, keeping your support team informed and responsive.

Can I respond to Reddit comments directly from Zendesk?

Yes, you can reply to Reddit posts and comments directly within Zendesk. Your responses will be posted back to Reddit, enabling seamless two-way communication without leaving your support dashboard.

Is the integration secure and compliant with data privacy standards?

We prioritize security and compliance. The integration uses secure APIs and adheres to data privacy regulations to protect your customer data and ensure safe communication between Reddit and Zendesk.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Reddit and Zendesk?

Frequently asked questions

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