RingCentral
Freshdesk
Ringcentral and Freshdesk Integration
Seamlessly connect RingCentral with Freshdesk to elevate your customer support experience with unified communication and ticketing.
Seamlessly connect RingCentral with Freshdesk to elevate your customer support experience with unified communication and ticketing.
The RingCentral and Freshdesk integration empowers your support team by combining powerful telephony features with robust ticket management. Instantly log calls, access customer information, and manage tickets directly from your RingCentral interface, ensuring faster resolutions and enhanced customer satisfaction. This integration streamlines workflows, reduces manual data entry, and provides a holistic view of customer interactions across channels.
Integrating RingCentral with Freshdesk enables automatic call logging, click-to-call functionality, real-time customer information display, and seamless ticket creation and updates, all within a unified platform to boost agent productivity and improve customer service.
To set up the integration, navigate to the Freshdesk Marketplace, find the RingCentral app, and follow the installation prompts. You'll need to authenticate both your RingCentral and Freshdesk accounts to enable data syncing and feature access.
Yes, the integration supports click-to-call functionality, allowing agents to initiate calls directly from Freshdesk tickets or contact records using RingCentral’s telephony system.
Absolutely. Incoming and outgoing calls made through RingCentral are automatically logged within the corresponding Freshdesk tickets, including call duration, timestamps, and call recordings if enabled.
Yes, both RingCentral and Freshdesk adhere to industry-leading security standards and compliance regulations, ensuring that your customer data and communications remain safe and confidential throughout the integration.
