RingCentral + Intercom Integration | Unified Customer Communication

Explore Triggers and Actions

New Call Recording

Trigger new events when a call recording is created

New Missed Inbound Call (Instant)

Trigger new event each time an incoming call is missed

New Event (Instant)

Trigger new event for each notification from RingCentral of a specified type

New Inbound Call (Instant)

Trigger new event on each incoming call

New Inbound Fax (Instant)

Trigger new event on each incoming fax

New Inbound Message Event (Instant)

Trigger new event for each status change of inbound messages of a specific type

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

New Outbound Call (Instant)

Trigger new event on each outgoing call

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

Send Incoming Message

Send a message from a user into your Intercom app. here.

Send Message To Contact

Send a message to a contact in Intercom.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated.

Reply To Conversation

Add a reply or a note to an existing conversation thread.

Create Note

Creates a note for a specific user.

Add Tag To Contact

Adds a specific tag to a contact in Intercom.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Ringcentral and Intercom?

The RingCentral and Intercom integration empowers your team to manage calls, messages, and customer interactions all within Intercom’s intuitive interface. Instantly make and receive calls, log conversations, and access call recordings without switching apps. This integration streamlines communication, boosts productivity, and delivers a unified customer experience by combining RingCentral’s cloud phone system with Intercom’s customer engagement capabilities.

Frequently asked questions

How does the RingCentral and Intercom integration improve customer support?

By integrating RingCentral with Intercom, support agents can handle voice calls directly within Intercom, access caller information instantly, and log call details automatically. This reduces response times and provides a more personalized, efficient customer experience.

Can I make and receive RingCentral calls inside Intercom?

Yes, the integration allows you to make and receive RingCentral calls directly within the Intercom platform, eliminating the need to switch between multiple applications during customer interactions.

Is call logging and recording available with this integration?

Absolutely. All calls made or received through the integration are automatically logged in Intercom, and call recordings are accessible for quality assurance and training purposes.

What are the setup requirements for integrating RingCentral with Intercom?

You need active RingCentral and Intercom accounts with appropriate permissions. The integration can be enabled via the Intercom App Store or RingCentral Marketplace, with guided setup to connect both platforms securely.

Does this integration support team collaboration features?

Yes, teams can collaborate more effectively by sharing call notes, assigning conversations, and tracking communication history within Intercom, all powered by RingCentral’s telephony capabilities.

Ringcentral and Intercom Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Ringcentral and Intercom?

Frequently asked questions

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