RingCentral + Jira Service Desk Integration | Streamline Customer Support

Explore Triggers and Actions

New Call Recording

Trigger new events when a call recording is created

New Missed Inbound Call (Instant)

Trigger new event each time an incoming call is missed

New Event (Instant)

Trigger new event for each notification from RingCentral of a specified type

New Inbound Call (Instant)

Trigger new event on each incoming call

New Inbound Fax (Instant)

Trigger new event on each incoming fax

New Inbound Message Event (Instant)

Trigger new event for each status change of inbound messages of a specific type

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

New Outbound Call (Instant)

Trigger new event on each outgoing call

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

Create Comment on Request

Create a comment on a customer request.

Create Request

Creates a new customer request.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Ringcentral and Jira Service Desk?

The RingCentral and Jira Service Desk integration empowers your support teams by combining powerful communication tools with efficient ticket management. Instantly convert calls, messages, and voicemails from RingCentral into Jira Service Desk tickets, enabling faster issue resolution and improved customer satisfaction. With real-time synchronization, agents can access call details, update tickets, and collaborate without switching platforms, boosting productivity and ensuring no customer query goes unanswered.

Frequently asked questions

How does the RingCentral and Jira Service Desk integration improve support workflows?

By automatically creating and updating Jira Service Desk tickets from RingCentral communications, the integration reduces manual data entry, accelerates response times, and keeps all relevant information centralized for your support team.

Can I access call recordings and transcripts within Jira Service Desk?

Yes, call recordings and transcripts from RingCentral are linked directly to the corresponding Jira Service Desk tickets, allowing agents to review conversations and provide more informed support.

Is the integration easy to set up and configure?

Absolutely. The integration offers a straightforward setup process with guided steps, enabling your team to connect RingCentral and Jira Service Desk quickly without needing extensive technical expertise.

Does the integration support real-time updates between RingCentral and Jira Service Desk?

Yes, the integration ensures real-time synchronization of call activities and ticket statuses, keeping your support team updated instantly across both platforms.

What security measures are in place for this integration?

The integration adheres to strict security standards, including encrypted data transmission and compliance with industry regulations, ensuring your customer information remains safe and confidential.

Ringcentral and Jira Service Desk Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Ringcentral and Jira Service Desk?

Frequently asked questions

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