RingCentral + Jira Integration | Streamline Communication & Issue Tracking

Explore Triggers and Actions

New Call Recording

Trigger new events when a call recording is created

New Missed Inbound Call (Instant)

Trigger new event each time an incoming call is missed

New Event (Instant)

Trigger new event for each notification from RingCentral of a specified type

New Inbound Call (Instant)

Trigger new event on each incoming call

New Inbound Fax (Instant)

Trigger new event on each incoming fax

New Inbound Message Event (Instant)

Trigger new event for each status change of inbound messages of a specific type

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

New Outbound Call (Instant)

Trigger new event on each outgoing call

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

Streamline Outbound Call Notifications

Instantly add users to issue watchers during outbound calls.

Instant SMS Comments for Issues

Automate issue comments upon receiving SMS.

Automate SMS Issue Tracking

Streamline issue management with automatic SMS alerts.

Streamline Issue Management

Transform inbound messages into actionable issue transitions.

Efficient Call Issue Tracking

Instantly link call recordings to issue watchers.

Streamline Issue Updates via Call

Automatically sync call events to issue updates for swift resolutions.

Instant Issue Retrieval from Outbound

Streamline issue tracking from outbound messages seamlessly.

Quick Resolution for Missed Calls

Transform missed calls into issue resolutions efficiently.

Streamline Message Handling

Manage issue comments efficiently with real-time notifications.

What can Ayudo do with Ringcentral and Jira?

The RingCentral and Jira integration empowers teams to link calls, messages, and meetings directly to Jira issues. This unified workflow helps improve communication transparency, accelerates issue resolution, and keeps your projects on track by ensuring all relevant conversations are easily accessible within Jira.

Frequently asked questions

How does the RingCentral and Jira integration improve team collaboration?

By linking RingCentral calls and messages to Jira issues, teams can easily reference communication history within their project management workflow, reducing miscommunication and speeding up decision-making.

Can I create Jira issues directly from RingCentral?

Yes, the integration allows you to create new Jira issues directly from RingCentral calls or messages, enabling quick issue logging without switching platforms.

Is call recording information accessible in Jira?

Call recordings and transcripts from RingCentral can be attached to Jira issues, providing detailed context for better issue tracking and resolution.

What Jira versions support this integration?

The integration supports Jira Cloud and Jira Server versions 8.0 and above, ensuring compatibility with most modern Jira deployments.

How secure is the data shared between RingCentral and Jira?

Data exchanged between RingCentral and Jira is encrypted and adheres to industry-standard security protocols, ensuring your communications and project data remain protected.

Ringcentral and Jira Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Ringcentral and Jira?

Frequently asked questions

Built by folks who built

AI That Works for Support Teams