RingCentral
Microsoft Outlook

Ringcentral and Microsoft Outlook Integration

Seamlessly connect RingCentral with Microsoft Outlook to streamline your communication and scheduling workflows.

Explore Triggers and Actions

New Voicemail Message (Instant)
Trigger new event when a new voicemail message is received
Download Attachment
Downloads an attachment to the /tmp directory.
Add Label to Email
Adds a label/category to an email in Microsoft Outlook.
Approve Workflow
Suspend the workflow until approved by email.
Create Contact
Add a contact to the root Contacts folder,
Create Draft Email
Create a draft email,
Find Contacts
Finds contacts with the given search string.
List Contacts
Get a contact collection from the default contacts folder,
List Folders
Retrieves a list of all folders in Microsoft Outlook.
List Labels
Get all the labels/categories that have been defined for a user.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Ringcentral and Microsoft Outlook?

The RingCentral and Microsoft Outlook integration empowers users to manage calls, messages, and meetings directly within Outlook. This unified experience enhances productivity by allowing you to initiate RingCentral calls, send messages, and schedule meetings without switching apps. Stay organized and connected with synchronized contacts, calendar events, and communication history all in one place.

Connect
RingCentral
and
Microsoft Outlook
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How do I install the RingCentral add-in for Microsoft Outlook?

You can install the RingCentral add-in from the Microsoft AppSource store or directly within Outlook by navigating to the Add-ins section and searching for 'RingCentral'. Follow the prompts to add and authorize the integration.

Can I make RingCentral calls directly from Outlook emails and contacts?

Yes, the integration allows you to initiate RingCentral voice and video calls directly from Outlook emails and contact lists with a single click, saving time and improving communication efficiency.

Will my RingCentral meetings sync with my Outlook calendar?

Absolutely. Meetings scheduled via RingCentral will automatically appear in your Outlook calendar, ensuring all your appointments and calls are consolidated in one place.

Is my communication data secure when using this integration?

Yes, RingCentral and Microsoft Outlook integration adheres to strict security protocols, including data encryption and compliance with industry standards, to keep your communication and information safe.

Can I send RingCentral messages from within Outlook?

Yes, you can send SMS and team messages through RingCentral directly from the Outlook interface, enabling seamless communication without leaving your inbox.

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