RingCentral
Microsoft Outlook

Ringcentral and Microsoft Outlook Integration

Seamlessly connect RingCentral with Microsoft Outlook to streamline your communication and scheduling workflows.

Explore Triggers and Actions

New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Move Email to Folder
Moves an email to the specified folder in Microsoft Outlook.
Remove Label from Email
Removes a label/category from an email in Microsoft Outlook.
Reply to Email
Reply to an email in Microsoft Outlook.
Send Email
Send an email to one or multiple recipients,
Update Contact
Add a contact to the root Contacts folder,
Find Email
Search for an email in Microsoft Outlook.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Ringcentral and Microsoft Outlook?

The RingCentral and Microsoft Outlook integration empowers users to manage calls, messages, and meetings directly within Outlook. This unified experience enhances productivity by allowing you to initiate RingCentral calls, send messages, and schedule meetings without switching apps. Stay organized and connected with synchronized contacts, calendar events, and communication history all in one place.

Connect
RingCentral
and
Microsoft Outlook
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How do I install the RingCentral add-in for Microsoft Outlook?

You can install the RingCentral add-in from the Microsoft AppSource store or directly within Outlook by navigating to the Add-ins section and searching for 'RingCentral'. Follow the prompts to add and authorize the integration.

Can I make RingCentral calls directly from Outlook emails and contacts?

Yes, the integration allows you to initiate RingCentral voice and video calls directly from Outlook emails and contact lists with a single click, saving time and improving communication efficiency.

Will my RingCentral meetings sync with my Outlook calendar?

Absolutely. Meetings scheduled via RingCentral will automatically appear in your Outlook calendar, ensuring all your appointments and calls are consolidated in one place.

Is my communication data secure when using this integration?

Yes, RingCentral and Microsoft Outlook integration adheres to strict security protocols, including data encryption and compliance with industry standards, to keep your communication and information safe.

Can I send RingCentral messages from within Outlook?

Yes, you can send SMS and team messages through RingCentral directly from the Outlook interface, enabling seamless communication without leaving your inbox.

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