RingCentral + Microsoft Teams Integration | Unified Communication Solution

Explore Triggers and Actions

New Call Recording

Trigger new events when a call recording is created

New Missed Inbound Call (Instant)

Trigger new event each time an incoming call is missed

New Event (Instant)

Trigger new event for each notification from RingCentral of a specified type

New Inbound Call (Instant)

Trigger new event on each incoming call

New Inbound Fax (Instant)

Trigger new event on each incoming fax

New Inbound Message Event (Instant)

Trigger new event for each status change of inbound messages of a specific type

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

New Outbound Call (Instant)

Trigger new event on each outgoing call

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

Create Channel

Create a new channel in Microsoft Teams.

List Channels

Lists all channels in a Microsoft Team.

List Shifts

Get the list of shift instances for a team.

Send Channel Message

Send a message to a team's channel.

Send Chat Message

Send a message to a team's chat.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Ringcentral and Microsoft Teams?

The RingCentral and Microsoft Teams integration brings together the best of both platforms, enabling users to make and receive RingCentral calls directly within Teams. This unified experience simplifies communication by combining RingCentral’s advanced telephony features with Teams’ collaboration capabilities, empowering your workforce to stay connected without switching apps. Enjoy features like click-to-dial, call forwarding, voicemail access, and call logs—all accessible from the familiar Microsoft Teams interface.

Frequently asked questions

What features are available with the RingCentral and Microsoft Teams integration?

Users can make and receive RingCentral calls within Microsoft Teams, access voicemail, view call logs, and use click-to-dial functionality. The integration also supports call forwarding and call transfer, enabling seamless communication without leaving the Teams environment.

How do I set up the RingCentral integration in Microsoft Teams?

To set up the integration, install the RingCentral app from the Microsoft Teams app store, then sign in with your RingCentral credentials. Follow the guided setup to link your accounts and configure call settings according to your preferences.

Is the RingCentral integration compatible with all Microsoft Teams plans?

The integration supports Microsoft Teams plans that allow third-party app installations and external calling features. For detailed compatibility, please consult your Microsoft Teams plan documentation or contact your administrator.

Can I use RingCentral calling features on mobile devices through Microsoft Teams?

Yes, the integration supports both desktop and mobile versions of Microsoft Teams, allowing you to access RingCentral calling features on the go through your smartphone or tablet.

Does the integration support video conferencing between RingCentral and Microsoft Teams?

While the integration focuses on telephony features within Microsoft Teams, video conferencing is handled natively by Microsoft Teams. Users can continue to use Teams’ video meetings alongside RingCentral calling seamlessly.

Ringcentral and Microsoft Teams Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Ringcentral and Microsoft Teams?

Frequently asked questions

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