RingCentral and Odoo Integration

Explore Triggers and Actions

New Call Recording

Trigger new events when a call recording is created

New Missed Inbound Call (Instant)

Trigger new event each time an incoming call is missed

New Event (Instant)

Trigger new event for each notification from RingCentral of a specified type

New Inbound Call (Instant)

Trigger new event on each incoming call

New Inbound Fax (Instant)

Trigger new event on each incoming fax

New Inbound Message Event (Instant)

Trigger new event for each status change of inbound messages of a specific type

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

New Outbound Call (Instant)

Trigger new event on each outgoing call

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

Create Record

Create a new record in Odoo.

Search and Read Records

Search and read records from Odoo.

Update Record

Update an existing record in Odoo.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Ringcentral and Odoo?

The RingCentral and Odoo integration combines robust cloud-based telephony with comprehensive ERP and CRM capabilities. This integration enables users to make and receive calls directly within Odoo, log call activities automatically, and synchronize contact information in real time. By bridging communication and business management, teams can improve customer engagement, accelerate sales cycles, and maintain organized records without switching between multiple applications.

Frequently asked questions

What are the key features of the RingCentral and Odoo integration?

Key features include click-to-call from Odoo contacts, automatic call logging and recording, real-time synchronization of contact information, call analytics within Odoo, and the ability to manage RingCentral voicemail and messages directly from the Odoo interface.

How does the integration improve customer relationship management?

By integrating RingCentral’s communication tools with Odoo’s CRM, all call interactions are automatically logged and linked to customer records. This ensures that sales and support teams have full visibility into communication history, enabling more personalized and timely customer engagement.

Is the RingCentral and Odoo integration easy to set up?

Yes, the integration is designed for quick and straightforward setup. Users can connect their RingCentral account to Odoo through a secure API connection, with step-by-step guidance provided to configure call settings and permissions without requiring extensive technical expertise.

Can I track call performance and analytics within Odoo?

Absolutely. The integration provides detailed call reports and analytics accessible directly within Odoo, helping managers monitor team performance, call volumes, durations, and customer engagement metrics to make data-driven decisions.

Does the integration support multiple RingCentral users within Odoo?

Yes, the integration supports multi-user environments, allowing each team member to connect their RingCentral account to Odoo. This ensures personalized call handling, accurate activity logging, and seamless collaboration across departments.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Ringcentral and Odoo?

Frequently asked questions

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