RingCentral
Okta

Ringcentral and Okta Integration

Seamlessly connect RingCentral with Okta to streamline communication and secure identity management in one unified platform.

Explore Triggers and Actions

New Voicemail Message (Instant)
Trigger new event when a new voicemail message is received
Create User
Creates a new user in the Okta system.
Get User
Fetches the information of a specific user from the Okta system.
Update User
Updates the profile of a specific user in the Okta system.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Ringcentral and Okta?

The RingCentral and Okta integration empowers organizations to enhance productivity and security by combining RingCentral’s cloud communications with Okta’s identity and access management. This integration enables single sign-on (SSO), automated user provisioning, and centralized control over user access, ensuring your team can communicate effortlessly while maintaining robust security protocols.

Connect
RingCentral
and
Okta
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does the RingCentral and Okta integration provide?

This integration offers streamlined user authentication through single sign-on, automated provisioning and deprovisioning of RingCentral accounts via Okta, and enhanced security by centralizing access management, reducing IT overhead and improving user experience.

How does single sign-on (SSO) work with RingCentral and Okta?

With Okta’s SSO, users can access RingCentral services using their Okta credentials, eliminating the need for multiple passwords and simplifying login processes while maintaining strong security standards.

Can user provisioning be automated between Okta and RingCentral?

Yes, the integration supports automated provisioning and deprovisioning of RingCentral user accounts based on changes in Okta, ensuring that user access is always up-to-date and aligned with organizational policies.

Is the integration secure and compliant with industry standards?

Absolutely. The integration leverages Okta’s robust identity management and RingCentral’s secure cloud infrastructure, adhering to industry-leading security protocols and compliance requirements such as SOC 2 and GDPR.

How do I set up the RingCentral and Okta integration?

Setup involves configuring RingCentral as an application within the Okta admin console, enabling SSO, and setting up provisioning rules. Detailed step-by-step guides and support resources are available to assist with the integration process.

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