RingCentral + Slack Integration | Streamline Communication & Collaboration

Explore Triggers and Actions

New Call Recording

Trigger new events when a call recording is created

New Missed Inbound Call (Instant)

Trigger new event each time an incoming call is missed

New Event (Instant)

Trigger new event for each notification from RingCentral of a specified type

New Inbound Call (Instant)

Trigger new event on each incoming call

New Inbound Fax (Instant)

Trigger new event on each incoming fax

New Inbound Message Event (Instant)

Trigger new event for each status change of inbound messages of a specific type

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

New Outbound Call (Instant)

Trigger new event on each outgoing call

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

Verify Slack Signature

Verify requests from Slack using a unique app secret

Upload File

Upload a file

Update Profile

Update basic profile field such as name or title

Update Message

Update a message

Update Groups Members

Update the list of users for a User Group

Set Status

Set the current status for a user

List Replies

Retrieve a thread of messages posted to a conversation

Send a Large Message (3000+ characters)

Send a large message (more than 3000 characters) to a channel, group or user

Set Channel Topic

Set the topic on a selected channel

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Ringcentral and Slack?

The RingCentral and Slack integration brings together powerful communication and collaboration platforms, enabling teams to make calls, send messages, and manage meetings directly within Slack. Stay connected without switching apps, improve response times, and boost productivity by centralizing your communication channels.

Frequently asked questions

What features are available with the RingCentral and Slack integration?

With this integration, you can initiate RingCentral voice and video calls, send SMS messages, receive call notifications, and manage meetings directly from Slack channels or direct messages.

How do I set up the RingCentral integration in Slack?

To set up, visit the Slack App Directory, find the RingCentral app, and click 'Add to Slack.' Follow the prompts to authorize and connect your RingCentral account to Slack.

Can I receive RingCentral call notifications within Slack?

Yes, the integration sends real-time call notifications to your Slack workspace, ensuring you never miss important calls while collaborating.

Is the RingCentral and Slack integration secure?

Absolutely. Both RingCentral and Slack use industry-leading security protocols, including data encryption and compliance with major standards, to keep your communications safe.

Does this integration support group calls and meetings?

Yes, you can start and join RingCentral group calls and video meetings directly from Slack channels, making team collaboration effortless.

Ringcentral and Slack Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Ringcentral and Slack?

Frequently asked questions

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