RingCentral and Twilio Integration

Explore Triggers and Actions

New Call Recording

Trigger new events when a call recording is created

New Missed Inbound Call (Instant)

Trigger new event each time an incoming call is missed

New Event (Instant)

Trigger new event for each notification from RingCentral of a specified type

New Inbound Call (Instant)

Trigger new event on each incoming call

New Inbound Fax (Instant)

Trigger new event on each incoming fax

New Inbound Message Event (Instant)

Trigger new event for each status change of inbound messages of a specific type

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

New Outbound Call (Instant)

Trigger new event on each outgoing call

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

Send Message

Send an SMS text with optional media files

Send SMS Verification

Send an SMS verification to a phone number

List Transcripts

Return a list of transcripts

Phone Number Lookup

Lookup information about a phone number

List Messages

Return a list of messages associated with your account

List Message Media

Return a list of media associated with your message

List Calls

Return a list of calls associated with your account

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs

Get Message

Return details of a message

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Ringcentral and Twilio?

The RingCentral and Twilio integration empowers businesses to unify their communication channels, combining RingCentral’s robust cloud phone system with Twilio’s versatile programmable APIs. This integration enables streamlined call management, SMS automation, and advanced contact center capabilities, all within a single platform. Enhance customer engagement, improve operational efficiency, and scale your communications effortlessly with this powerful synergy.

Frequently asked questions

What are the key benefits of integrating RingCentral with Twilio?

Integrating RingCentral with Twilio allows you to unify voice, messaging, and programmable communication APIs, enabling seamless call routing, automated SMS workflows, and enhanced customer engagement through a single, scalable platform.

How does the integration improve customer communication?

By combining RingCentral’s cloud phone system with Twilio’s programmable messaging and voice APIs, businesses can automate responses, personalize interactions, and ensure consistent communication across multiple channels, leading to faster resolution times and improved customer satisfaction.

Is technical expertise required to set up the RingCentral and Twilio integration?

The integration is designed for ease of use with comprehensive documentation and support. While basic technical knowledge helps, many businesses can set up the integration with minimal coding by leveraging pre-built connectors and APIs.

Can I customize communication workflows with this integration?

Yes, the integration offers extensive customization options. You can create tailored call routing rules, automate SMS campaigns, and build custom communication workflows to fit your unique business needs using Twilio’s APIs combined with RingCentral’s platform features.

Is the integration secure and compliant with industry standards?

Absolutely. Both RingCentral and Twilio prioritize security and compliance, offering encrypted communications, data protection measures, and adherence to regulations such as GDPR and HIPAA, ensuring your communications remain safe and compliant.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Ringcentral and Twilio?

Frequently asked questions

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