← Back to integrations
RingCentral
Zoho Desk

Ringcentral and Zoho Desk Integration

Seamlessly connect RingCentral with Zoho Desk to streamline your customer support and communication workflows.

Get StartedSee Ayudo in action

Explore Triggers and Actions

Triggers
(
0
)
Events that start automations (reorder apps to see more triggers)
Actions
(
0
)
Steps your automation takes in response (reorder apps to see more actions)
New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Update Contact
Updates details of an existing contact.
Update Ticket
Updates an existing ticket.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

Instantly Find Support Tickets
Effortlessly link notifications to ticket searches.
Streamline Support Ticket Updates
Instantly update tickets upon outbound messages.
Efficiently Manage Incoming SMS
Transform incoming messages into actionable contacts seamlessly.
Streamline Contact Creation
Automatically create contacts from call recordings for efficient support.
Attach Files from Calls
Automatically attach files to tickets from incoming calls.
Automate Contact Management
Effortlessly manage contacts with every outbound message.
Instantly Create New Contacts
Automatically create contacts with incoming SMS messages.
Automate Ticket Creation from Calls
Transform calls into tickets automatically for quicker resolutions.
Enhance Ticket Communication
Automate ticket comments based on notifications.

What can Ayudo do with Ringcentral and Zoho Desk?

The RingCentral and Zoho Desk integration empowers your support team by unifying voice communication with your help desk platform. Instantly access call details, record interactions, and manage tickets without switching apps. Enhance customer experience with real-time call logging, click-to-dial, and automatic ticket creation from calls, ensuring faster resolution and improved agent productivity.

Connect
RingCentral
and
Zoho Desk
to streamline your company's workflows, automate tasks, and boost productivity.
Contact Sales

Frequently asked questions

What benefits does the RingCentral and Zoho Desk integration offer?

This integration centralizes communication and support by linking RingCentral's telephony features with Zoho Desk's ticketing system. It enables automatic call logging, click-to-call functionality, and streamlined ticket management, resulting in faster response times and improved customer satisfaction.

How do I set up the RingCentral integration with Zoho Desk?

To set up the integration, navigate to the Zoho Desk marketplace, find the RingCentral app, and follow the installation prompts. You will need to authenticate your RingCentral account and configure call logging and notification preferences to start syncing calls with your tickets.

Can I make calls directly from Zoho Desk using RingCentral?

Yes, the integration allows agents to initiate calls directly from the Zoho Desk interface using RingCentral’s click-to-dial feature, enhancing efficiency by reducing the need to switch between applications.

Are call recordings and details accessible within Zoho Desk tickets?

Absolutely. All inbound and outbound calls made through RingCentral are automatically logged in Zoho Desk tickets, including call duration, timestamps, and recordings, providing agents with complete context for each customer interaction.

Is this integration suitable for teams of all sizes?

Yes, the RingCentral and Zoho Desk integration is scalable and designed to support businesses ranging from small teams to large enterprises, helping any support team improve communication and ticket resolution workflows.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

Schedule a Demo
Resources
IntegrationsBlogWorkflow Gallery
Guides
AI Customer ServiceAI ChatbotAI HelpdeskAI Knowledge BaseAI Customer Service AgentHelpdesk SoftwareTicketing System Software
Alternatives
DecagonFreshdeskZendesk
About
About UsTeamContact UsPricing
Legal
Privacy PolicyTerms of ServiceCookie Policy

© Copyright 2026. All Rights Reserved.