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Shopify Partner
Aircall

Shopify Partner and Aircall Integration

Seamlessly connect your Shopify Partner store with Aircall to enhance customer support and streamline communication.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New App Charges
Trigger new events when new app charges made to your partner account.
New App Installs
Trigger new events when new shops install your app.
New App Uninstalls
Trigger new events when new shops uninstall your app.
New App Relationship Events
Trigger new events when new shops installs, uninstalls, subscribes or unsubscribes your app.
Get Call
Retrieves details about a call.
Update Contact
Update a contact in Aircall.
Create Contact
Create a contact in Aircall.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Shopify Partner and Aircall?

The Shopify Partner and Aircall integration empowers Shopify Partners to manage customer calls directly within their Shopify dashboard. This integration enables real-time call tracking, click-to-dial functionality, and automatic call logging, ensuring your support team has all the context they need to deliver exceptional service. By combining Shopify's robust e-commerce platform with Aircall's cloud-based phone system, you can boost productivity, improve response times, and create a unified communication experience for your customers.

Connect
Shopify Partner
and
Aircall
to streamline your company's workflows, automate tasks, and boost productivity.
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Frequently asked questions

How do I connect my Shopify Partner account with Aircall?

To connect your Shopify Partner account with Aircall, simply install the Aircall app from the Shopify App Store and follow the setup wizard to authenticate your Aircall account and configure call settings.

Can I make and receive calls directly from Shopify?

Yes, once integrated, you can make and receive calls directly within your Shopify Partner dashboard using Aircall’s click-to-dial and call management features.

Does the integration sync call data with Shopify customer profiles?

Absolutely. All calls made or received through Aircall are automatically logged and linked to the relevant customer profiles in Shopify, providing your team with valuable context for every interaction.

Is the Aircall integration compatible with Shopify’s mobile app?

Currently, the Aircall integration is optimized for desktop use within the Shopify Partner dashboard. Mobile support is planned for future updates.

What kind of support is available if I encounter issues with the integration?

Both Shopify and Aircall offer dedicated support teams to assist you. You can reach out via their respective help centers or contact customer support directly for troubleshooting and guidance.

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