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Shopify Partner
Freshdesk

Shopify Partner and Freshdesk Integration

Seamlessly connect your Shopify Partner store with Freshdesk to elevate your customer support experience.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New App Charges
Trigger new events when new app charges made to your partner account.
New App Installs
Trigger new events when new shops install your app.
New App Uninstalls
Trigger new events when new shops uninstall your app.
New App Relationship Events
Trigger new events when new shops installs, uninstalls, subscribes or unsubscribes your app.
Create Company
Create a new company in Freshdesk
Close Ticket
Set a Freshdesk ticket's status to 'Closed'

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Shopify Partner and Freshdesk?

The Shopify Partner and Freshdesk integration empowers e-commerce businesses to streamline customer service by syncing order details, customer information, and support tickets in real-time. This integration enables support agents to access Shopify data directly within Freshdesk, providing faster resolutions and personalized assistance. Automate workflows, track customer interactions, and enhance satisfaction with a unified platform designed for Shopify Partners.

Connect
Shopify Partner
and
Freshdesk
to streamline your company's workflows, automate tasks, and boost productivity.
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Frequently asked questions

How does the Shopify Partner and Freshdesk integration benefit my support team?

By integrating Shopify Partner with Freshdesk, your support team gains instant access to customer orders, shipping status, and payment details within support tickets. This reduces response times and enables personalized, efficient customer service.

Is it difficult to set up the integration between Shopify Partner and Freshdesk?

No, the integration is designed for easy setup with step-by-step guidance. You can connect your Shopify Partner account to Freshdesk within minutes without any coding knowledge.

Can I automate ticket creation based on Shopify orders?

Yes, the integration allows you to automatically create Freshdesk tickets triggered by specific Shopify events such as new orders, refunds, or shipping updates, ensuring timely customer support.

Will customer data from Shopify be secure within Freshdesk?

Absolutely. The integration follows strict data security protocols and complies with industry standards to ensure your customer information remains safe and confidential.

Does this integration support multi-store Shopify Partner accounts?

Yes, you can connect multiple Shopify Partner stores to a single Freshdesk account, allowing centralized management of customer support across all your stores.

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