Shopify Partner & Freshservice Integration | Streamline Support & Order Management

Explore Triggers and Actions

New App Charges

Trigger new events when new app charges made to your partner account.

New App Installs

Trigger new events when new shops install your app.

New App Uninstalls

Trigger new events when new shops uninstall your app.

New App Relationship Events

Trigger new events when new shops installs, uninstalls, subscribes or unsubscribes your app.

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Shopify Partner and Freshservice?

The Shopify Partner and Freshservice integration empowers Shopify Partners to manage customer inquiries, track orders, and resolve issues directly within Freshservice. By syncing data between your Shopify store and Freshservice, you can automate ticket creation for order issues, monitor customer interactions, and enhance your support team's efficiency. This integration simplifies workflows, reduces response times, and ensures a superior customer experience.

Frequently asked questions

What benefits does the Shopify Partner and Freshservice integration offer?

This integration centralizes customer support by automatically creating Freshservice tickets from Shopify order issues, enabling faster resolution and improved communication between your support and sales teams.

How do I set up the integration between Shopify Partner and Freshservice?

You can set up the integration by connecting your Shopify Partner account to Freshservice via the integration settings. Follow the step-by-step guide in Freshservice’s marketplace to authorize access and configure ticket automation rules.

Can I track Shopify orders directly within Freshservice?

Yes, once integrated, you can view order details and customer information within Freshservice tickets, allowing your support agents to provide personalized assistance without switching platforms.

Does this integration support automated ticket creation for Shopify order issues?

Absolutely. The integration can automatically generate Freshservice tickets for predefined order events such as cancellations, returns, or payment failures, ensuring timely follow-up by your support team.

Is technical support available for the Shopify Partner and Freshservice integration?

Yes, both Shopify Partner and Freshservice offer dedicated support to help you with setup, troubleshooting, and optimizing the integration for your business needs.

Shopify Partner and Freshservice Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Shopify Partner and Freshservice?

Frequently asked questions

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