Shopify Partner & Twilio Integration | Enhance Customer Communication

Explore Triggers and Actions

New App Charges

Trigger new events when new app charges made to your partner account.

New App Installs

Trigger new events when new shops install your app.

New App Uninstalls

Trigger new events when new shops uninstall your app.

New App Relationship Events

Trigger new events when new shops installs, uninstalls, subscribes or unsubscribes your app.

Send Message

Send an SMS text with optional media files

Send SMS Verification

Send an SMS verification to a phone number

List Transcripts

Return a list of transcripts

Phone Number Lookup

Lookup information about a phone number

List Messages

Return a list of messages associated with your account

List Message Media

Return a list of media associated with your message

List Calls

Return a list of calls associated with your account

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs

Get Message

Return details of a message

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Shopify Partner and Twilio?

The Shopify Partner and Twilio integration empowers merchants to automate and personalize customer interactions through SMS, voice, and WhatsApp messaging directly from their Shopify store. This integration enables real-time order updates, promotional campaigns, and customer support, all managed effortlessly within your existing Shopify workflow. By leveraging Twilio's robust communication platform, Shopify Partners can deliver a superior shopping experience that drives engagement and loyalty.

Frequently asked questions

What benefits does the Shopify and Twilio integration offer to merchants?

Merchants can automate order notifications, send personalized marketing messages, and provide instant customer support via SMS, voice, and WhatsApp, resulting in improved customer engagement and increased sales.

How do I set up the integration between Shopify Partner and Twilio?

Shopify Partners can enable the Twilio integration through the Shopify Partner dashboard by connecting their Twilio account and configuring messaging workflows tailored to their clients’ needs.

Can I customize the messages sent through Twilio from my Shopify store?

Yes, the integration allows full customization of message templates, enabling merchants to tailor content for order updates, promotions, and customer support to match their brand voice.

Is the integration compliant with data privacy regulations?

Absolutely. The integration adheres to GDPR, CCPA, and other relevant data privacy laws, ensuring customer data is securely handled and messaging consent is properly managed.

Does this integration support multiple communication channels?

Yes, merchants can engage customers via SMS, voice calls, and WhatsApp messages, all managed seamlessly through the Shopify platform using Twilio’s versatile APIs.

Shopify Partner and Twilio Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Shopify Partner and Twilio?

Frequently asked questions

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