Slack

Jira Service Desk

Slack and Jira Service Desk Integration

Seamlessly connect Slack with Jira Service Desk to streamline your support workflow and enhance team collaboration.

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Explore Triggers and Actions

New User Mention (Instant)

New event when a username or specific keyword is mentioned in a channel.

New Saved Message (Instant)

New event when a message is saved.

New User Added (Instant)

New event when a new member joins a workspace.

New Reaction Added (Instant)

New event when a member has added an emoji reaction to a message.

New Keyword Mention (Instant)

New event when a specific keyword is mentioned in a channel.

New Direct Message (Instant)

New event when a message was posted in a direct message channel.

New Interaction Events (Instant)

New events on new Slack interactivity events sourced from Block Kit interactive elements.

New Channel Created (Instant)

New event when a new channel is created.

New Message In Channels (Instant)

New event when a new message is posted to one or more channels.

Create Comment on Request

Create a comment on a customer request.

Create Request

Creates a new customer request.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Slack and Jira Service Desk?

Our Slack and Jira Service Desk integration empowers your support teams to receive, manage, and resolve service requests directly within Slack. Instantly create Jira tickets from Slack messages, get real-time updates on ticket status, and collaborate effortlessly without switching between platforms. This integration accelerates response times, improves visibility, and keeps your team aligned on customer issues.

Frequently asked questions

How do I create a Jira Service Desk ticket from Slack?

Simply use the Slack command or message action to convert any Slack conversation into a Jira Service Desk ticket. You can add details, assign agents, and set priorities directly from Slack.

Can I receive Jira Service Desk notifications in Slack?

Yes, you can configure notifications to receive real-time updates on ticket creation, status changes, comments, and resolutions right within your Slack channels or direct messages.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration uses secure API connections with encryption, adhering to industry best practices and compliance standards to protect your data.

Do I need admin privileges to set up the Slack and Jira Service Desk integration?

Typically, you will need admin access in both Slack and Jira Service Desk to authorize and configure the integration properly.

Can I customize which Jira projects and queues are accessible from Slack?

Yes, the integration allows you to select specific Jira projects and service queues to streamline ticket management based on your team’s needs.

Slack and Jira Service Desk Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Slack and Jira Service Desk?

Frequently asked questions

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