Slack and RingCentral Integration

Explore Triggers and Actions

New User Mention (Instant)

New event when a username or specific keyword is mentioned in a channel.

New Saved Message (Instant)

New event when a message is saved.

New User Added (Instant)

New event when a new member joins a workspace.

New Reaction Added (Instant)

New event when a member has added an emoji reaction to a message.

New Keyword Mention (Instant)

New event when a specific keyword is mentioned in a channel.

New Direct Message (Instant)

New event when a message was posted in a direct message channel.

New Interaction Events (Instant)

New events on new Slack interactivity events sourced from Block Kit interactive elements.

New Channel Created (Instant)

New event when a new channel is created.

New Message In Channels (Instant)

New event when a new message is posted to one or more channels.

Get Message

Get message from the Message Store. See the API docs

Create Meeting

Creates a new meeting.

Make CallOut

Creates a new outbound call out session. See the API docs

Create Contact

Creates a user personal contact.

Send SMS

Creates and sends a new text message.

Download Recording

Gets a recording and downloads it to the /tmp directory.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Slack and Ringcentral?

The Slack and RingCentral integration brings together the power of instant messaging and cloud-based phone systems. With this integration, users can make and receive RingCentral calls directly within Slack, share voicemails, and get call notifications without switching apps. Enhance collaboration by combining Slack’s team messaging with RingCentral’s robust voice and video capabilities, ensuring your team stays connected and responsive no matter where they are.

Frequently asked questions

How do I set up the Slack and RingCentral integration?

To set up the integration, install the RingCentral app from the Slack App Directory, then authenticate your RingCentral account within Slack. Follow the prompts to grant necessary permissions, and you’ll be ready to start making calls and receiving notifications directly in Slack.

Can I make RingCentral calls directly from Slack?

Yes! Once integrated, you can initiate RingCentral voice and video calls directly from Slack channels or direct messages, making it easy to switch from chat to call without leaving your workspace.

Will I receive RingCentral call notifications in Slack?

Absolutely. The integration sends real-time call notifications, missed call alerts, and voicemail updates to your Slack channels or direct messages, ensuring you never miss important communications.

Is the integration secure and compliant with data privacy standards?

Yes, both Slack and RingCentral adhere to industry-leading security protocols and compliance standards, including end-to-end encryption and GDPR compliance, to keep your communications safe and private.

Does the integration support group calls and video conferencing?

Yes, you can start RingCentral group calls and video conferences directly from Slack, enabling seamless collaboration with your team without switching between multiple apps.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Slack and Ringcentral?

Frequently asked questions

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