Slack and Twilio Integration

Explore Triggers and Actions

New User Mention (Instant)

New event when a username or specific keyword is mentioned in a channel.

New Saved Message (Instant)

New event when a message is saved.

New User Added (Instant)

New event when a new member joins a workspace.

New Reaction Added (Instant)

New event when a member has added an emoji reaction to a message.

New Keyword Mention (Instant)

New event when a specific keyword is mentioned in a channel.

New Direct Message (Instant)

New event when a message was posted in a direct message channel.

New Interaction Events (Instant)

New events on new Slack interactivity events sourced from Block Kit interactive elements.

New Channel Created (Instant)

New event when a new channel is created.

New Message In Channels (Instant)

New event when a new message is posted to one or more channels.

Send Message

Send an SMS text with optional media files

Send SMS Verification

Send an SMS verification to a phone number

List Transcripts

Return a list of transcripts

Phone Number Lookup

Lookup information about a phone number

List Messages

Return a list of messages associated with your account

List Message Media

Return a list of media associated with your message

List Calls

Return a list of calls associated with your account

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs

Get Message

Return details of a message

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

Keyword Mention SMS Alerts

SMS alerts from Slack keyword mentions

User Mention SMS Notifications

SMS notifications for user mentions

What can Ayudo do with Slack and Twilio?

Our Slack and Twilio integration empowers your team to send and receive SMS messages directly within Slack channels and DMs. Automate notifications, alerts, and customer interactions without leaving your workspace. Enhance collaboration by bridging your messaging platforms, ensuring timely responses and centralized communication.

Frequently asked questions

How do I set up the Slack and Twilio integration?

To set up the integration, connect your Twilio account within the Slack app settings, authorize permissions, and configure your preferred channels or users to send and receive SMS messages seamlessly.

Can I send SMS messages to multiple recipients from Slack?

Yes, the integration supports sending SMS to individual contacts or groups, allowing you to broadcast important updates or alerts directly from Slack.

Is it possible to receive incoming SMS messages in Slack?

Absolutely. Incoming SMS messages to your Twilio number can be routed to designated Slack channels or direct messages, ensuring your team never misses critical communications.

Are there any costs associated with using Twilio through Slack?

While the Slack integration itself is free, Twilio charges apply based on your SMS usage and phone numbers. Please refer to Twilio's pricing for detailed information.

Can I automate SMS notifications based on Slack events?

Yes, you can set up automation rules to trigger SMS notifications from Slack events, such as task updates or alerts, using built-in workflows or third-party automation tools.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Slack and Twilio?

Frequently asked questions

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