Slack
Twilio

Slack and Twilio Integration

Connecting Slack with Twilio helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between Slack and Twilio, enabling faster workflows, better collaboration, and improved customer experiences.

Explore Triggers and Actions

New User Mention (Instant)
Emit new event when a username or specific keyword is mentioned in a channel
New Saved Message (Instant)
Emit new event when a message is saved
New User Added (Instant)
Emit new event when a new member joins a workspace
New Reaction Added (Instant)
Emit new event when a member has added an emoji reaction to a message
New Keyword Mention (Instant)
Emit new event when a specific keyword is mentioned in a channel
New Direct Message (Instant)
Emit new event when a message was posted in a direct message channel
New Interaction Events (Instant)
Emit new events on new Slack interactivity events sourced from Block Kit interactive elements
New Channel Created (Instant)
Emit new event when a new channel is created
New Message In Channels (Instant)
Emit new event when a new message is posted to one or more channels
Send Message
Send an SMS text with optional media files
Send SMS Verification
Send an SMS verification to a phone number
List Transcripts
Return a list of transcripts
Phone Number Lookup
Lookup information about a phone number
List Messages
Return a list of messages associated with your account
List Message Media
Return a list of media associated with your message
List Calls
Return a list of calls associated with your account
Get Transcripts
Retrieves full transcripts for the specified transcript SIDs
Get Message
Return details of a message

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Slack and Twilio?

When Slack works alongside Twilio, your channels finally talk to your sms, cutting response times and context switching. You choose what moves and when, including field mappings, filters, and directionality so noisy data stays out. That means fewer gaps, quicker handoffs, and a shared source of truth for daily operations. For example, SMS alerts from Slack keyword mentions Slack notifications for SMS messages

Connect
Slack
and
Twilio
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What is a practical way to use Slack with Twilio?

A straightforward win is Slack notifications for SMS messages. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.

Can Ayudo react when trigger new event when a member has added an emoji reaction to a message and then perform Check Verification Token in Twilio?

Yes, you can set up a workflow so that when trigger new event when a member has added an emoji reaction to a message, Ayudo carries out Check Verification Token in Twilio. You control filters and field mappings so only the right events trigger the action.

Can we start from Twilio and drive Send Message to User or Group in Slack?

Absolutely. When trigger new event each time a call to the phone number is completed, Ayudo can run Send Message to User or Group in Slack so both systems stay aligned and the next step happens without waiting on someone to copy updates over.

How customizable is setup for Slack and Twilio integration?

You can configure one way or two way sync, set field mappings, and add rules to include or exclude records by status, priority, or labels so the data stays relevant and clean.

What problems does connecting Slack and Twilio actually solve?

Bringing the two apps together removes manual updates and missing context so your team can move faster. Ayudo keeps critical records aligned and cuts down on app switching which improves response times, data quality, and accountability.

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