Slack
WhatsApp Business

Slack and WhatsApp Business Integration

Connecting Slack with WhatsApp Business helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between Slack and WhatsApp Business, enabling faster workflows, better collaboration, and improved customer experiences.

Explore Triggers and Actions

New User Mention (Instant)
Emit new event when a username or specific keyword is mentioned in a channel
New Saved Message (Instant)
Emit new event when a message is saved
New User Added (Instant)
Emit new event when a new member joins a workspace
New Reaction Added (Instant)
Emit new event when a member has added an emoji reaction to a message
New Keyword Mention (Instant)
Emit new event when a specific keyword is mentioned in a channel
New Direct Message (Instant)
Emit new event when a message was posted in a direct message channel
New Interaction Events (Instant)
Emit new events on new Slack interactivity events sourced from Block Kit interactive elements
New Channel Created (Instant)
Emit new event when a new channel is created
New Message In Channels (Instant)
Emit new event when a new message is posted to one or more channels
Send Voice Message
Sends a voice message
Send Text Using Template
Send a text message using a pre-defined template
Send Text Message
Sends a text message
List Message Templates
Lists message templates

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Slack and WhatsApp Business?

Pairing Slack with WhatsApp Business gives teams a unified flow where channels meet whatsapp messages without manual copy paste. Field mapping, conditional rules, and two way options help you control how data flows and who is notified. The result is less swivel chair work and a sharper customer experience because context is always on hand. For example, Slack notifications for WhatsApp messages WhatsApp alerts from keyword mentions

Connect
Slack
and
WhatsApp Business
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What is a practical way to use Slack with WhatsApp Business?

A straightforward win is Slack notifications for WhatsApp messages. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.

Can Ayudo react when trigger new event when a username or specific keyword is mentioned in a channel and then perform Send Text Message in WhatsApp Business?

Yes, you can set up a workflow so that when trigger new event when a username or specific keyword is mentioned in a channel, Ayudo carries out Send Text Message in WhatsApp Business. You control filters and field mappings so only the right events trigger the action.

Can we start from WhatsApp Business and drive List Files in Slack?

Absolutely. When trigger new event when a new message is sent or received, Ayudo can run List Files in Slack so both systems stay aligned and the next step happens without waiting on someone to copy updates over.

How customizable is setup for Slack and WhatsApp Business integration?

You can configure one way or two way sync, set field mappings, and add rules to include or exclude records by status, priority, or labels so the data stays relevant and clean.

What problems does connecting Slack and WhatsApp Business actually solve?

It creates one connected workflow instead of separate silos which means fewer delays and cleaner reporting. Ayudo keeps information consistent across tools so decisions are made with confidence.

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