Stripe and Freshservice Integration

Explore Triggers and Actions

Subscription Updated

New event on a new subscription is updated.

New Subscription

New event for each new subscription.

New Invoice

New event for each new invoice.

New Payment

New event for each new payment.

New Failed Payment

New event for each new failed payment.

New Abandoned Cart

New event when a customer abandons their cart.

New Dispute

New event for each new dispute.

New Customer

New event for each new customer.

New Failed Invoice Payment

New event for each new failed invoice payment.

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Stripe and Freshservice?

The Stripe and Freshservice integration empowers your support and finance teams by syncing payment data directly into your IT service management platform. Automatically create and update tickets based on payment events, track subscription statuses, and streamline customer billing inquiries—all within Freshservice. This integration reduces manual work, improves response times, and enhances the overall customer experience.

Frequently asked questions

What benefits does the Stripe and Freshservice integration offer?

It automates the flow of payment information into your support system, enabling faster issue resolution, better tracking of billing-related tickets, and improved collaboration between finance and support teams.

How do I set up the Stripe and Freshservice integration?

Simply connect your Stripe account within Freshservice’s integration settings, configure the payment events you want to sync, and customize ticket creation rules to fit your workflow.

Can I track subscription status changes in Freshservice?

Yes, subscription updates such as renewals, cancellations, or payment failures can trigger automatic ticket creation or updates in Freshservice for proactive customer support.

Is customer payment data secure when using this integration?

Absolutely. The integration uses secure API connections and adheres to Stripe’s and Freshservice’s strict data protection standards to ensure your payment information remains confidential.

Does this integration support multiple Stripe accounts?

Yes, you can connect and manage multiple Stripe accounts within Freshservice to handle payments across different business units or regions.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Stripe and Freshservice?

Frequently asked questions

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