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SurveyMethods
OpenPhone

Surveymonkey and Openphone Integration

Seamlessly connect SurveyMethods with OpenPhone to enhance your customer feedback and communication workflows.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New Response
Trigger new event for each response.
New Survey Created
Trigger new event on a survey is created.
List Phone Numbers
Retrieve the list of phone numbers and users associated with your OpenPhone workspace.
Create Contact
Create a new contact in OpenPhone.
Send a Text Message
Send a text message from your OpenPhone number to a recipient.
Update Contact
Update an existing contact on OpenPhone.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Surveymonkey and Openphone?

The SurveyMethods and OpenPhone integration empowers businesses to effortlessly gather valuable insights and engage with customers through a unified platform. Automatically trigger surveys via SMS, manage responses in real-time, and streamline follow-ups using OpenPhone’s powerful communication tools. This integration helps you close the feedback loop faster, improve customer satisfaction, and make data-driven decisions with ease.

Connect
SurveyMethods
and
OpenPhone
to streamline your company's workflows, automate tasks, and boost productivity.
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Frequently asked questions

How does the SurveyMethods and OpenPhone integration work?

The integration allows you to send SurveyMethods surveys directly through OpenPhone SMS messages. When a customer receives a message, they can respond to the survey link, and their feedback is automatically collected and organized within SurveyMethods for easy analysis.

Can I automate survey invitations based on phone interactions?

Yes! You can set up triggers in OpenPhone to automatically send survey invitations after specific call or message events, ensuring timely feedback collection without manual effort.

Is customer data synced between SurveyMethods and OpenPhone?

Customer contact information and survey responses are securely synced between both platforms, enabling a comprehensive view of customer interactions and feedback in one place.

What types of surveys can I send through this integration?

You can send any survey created in SurveyMethods, including customer satisfaction, Net Promoter Score (NPS), product feedback, and more, directly via SMS using OpenPhone.

Do I need technical skills to set up the integration?

No technical expertise is required. The integration is designed for easy setup with step-by-step instructions, allowing you to connect SurveyMethods and OpenPhone quickly and start collecting feedback immediately.

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