Twilio and Aircall Integration

Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Get Call

Retrieves details about a call.

Update Contact

Update a contact in Aircall.

Create Contact

Create a contact in Aircall.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Aircall?

The Twilio and Aircall integration combines the power of Twilio's cloud communication platform with Aircall's intuitive call center software. This integration enables businesses to streamline call management, automate workflows, and gain deeper insights into customer interactions. Easily route calls, log conversations, and synchronize data across platforms to boost team productivity and improve customer engagement.

Frequently asked questions

What are the key benefits of integrating Twilio with Aircall?

Integrating Twilio with Aircall allows you to unify your communication channels, automate call routing, enhance call tracking, and synchronize customer data in real-time. This leads to improved team efficiency, better customer insights, and a seamless calling experience.

How do I set up the Twilio and Aircall integration?

To set up the integration, sign in to your Aircall dashboard, navigate to the integrations section, and select Twilio. Follow the prompts to authenticate your Twilio account and configure your preferred settings for call routing and data synchronization.

Can I use this integration to automate workflows?

Yes, the integration supports automation features such as triggering SMS notifications, updating CRM records, and routing calls based on custom rules, helping you streamline your communication workflows effortlessly.

Is my data secure when using the Twilio and Aircall integration?

Absolutely. Both Twilio and Aircall adhere to industry-leading security standards, including data encryption and compliance with GDPR and HIPAA, ensuring your customer data remains protected throughout the integration.

Does the integration support real-time call analytics?

Yes, by combining Twilio's programmable communication capabilities with Aircall's analytics dashboard, you gain access to real-time call metrics, helping you monitor performance and optimize your customer support operations.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Twilio and Aircall?

Frequently asked questions

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