Twilio and Asana Integration

Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Search Projects

Finds an existing project.

Search Sections

Searches for a section by name within a particular project.

Search Tasks

Searches for a Task by name within a Project.

Get list of user projects

Return list of projects given the user and workspace gid.

Update Task

Updates a specific and existing task.

List Task Stories

List stories (including comments) for a task.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Asana?

The Twilio and Asana integration enables teams to streamline communication and task management by linking Twilio's messaging and voice capabilities directly with Asana projects. Automatically create, update, and track tasks from SMS, voice calls, or other Twilio channels, ensuring your team stays aligned and responsive without switching platforms.

Frequently asked questions

What benefits does the Twilio and Asana integration provide?

This integration enhances team collaboration by allowing communication via Twilio to automatically generate or update tasks in Asana, reducing manual entry and keeping projects on track with real-time updates.

How do I set up the Twilio and Asana integration?

You can set up the integration by connecting your Twilio and Asana accounts through the integration platform or API. Configure triggers such as incoming SMS or calls to create or update tasks in your Asana workspace.

Can I customize which Twilio events create tasks in Asana?

Yes, the integration allows you to customize triggers and actions so that only specific Twilio events, like certain keywords in SMS or call outcomes, generate or modify tasks in Asana.

Is the integration secure and compliant with data privacy standards?

Absolutely. Both Twilio and Asana follow industry-leading security protocols, and the integration maintains data encryption and compliance with standards such as GDPR to protect your information.

Does this integration support real-time updates between Twilio and Asana?

Yes, the integration supports real-time synchronization, ensuring that any communication via Twilio instantly reflects as task updates or creations within Asana, keeping your workflow efficient.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Twilio and Asana?

Frequently asked questions

Built by folks who built

AI That Works for Support Teams