Twilio and Gmail Integration

Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Create Draft

Create a draft from your Google Workspace email account

Approve Workflow

Suspend the workflow until approved by email

Add Label to Email

Add label(s) to an email message

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Gmail?

Our Twilio and Gmail integration empowers you to send SMS and voice messages directly from your Gmail inbox. Automate notifications, follow-ups, and customer interactions without switching platforms. Enhance your workflow with real-time communication, ensuring you never miss a message or opportunity.

Frequently asked questions

How do I connect Twilio with my Gmail account?

Simply authenticate your Gmail and Twilio accounts through our integration dashboard. Once connected, you can start sending SMS and voice messages directly from Gmail with just a few clicks.

Can I send SMS messages to multiple contacts from Gmail?

Yes, our integration supports bulk SMS sending, allowing you to reach multiple contacts simultaneously while managing your communications efficiently within Gmail.

Is it possible to automate message sending using this integration?

Absolutely! You can set up automated workflows to trigger SMS or voice messages based on specific Gmail events, such as receiving an email or labeling a conversation.

Are message replies from recipients visible in Gmail?

Yes, replies to your SMS messages are forwarded to your Gmail inbox, enabling you to maintain all your communication in one place.

Is my data secure when using the Twilio and Gmail integration?

We prioritize your security by employing industry-standard encryption and compliance measures to protect your data throughout the integration process.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Twilio and Gmail?

Frequently asked questions

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