Twilio
Intercom

Twilio and Intercom Integration

Connecting Twilio with Intercom helps businesses eliminate manual work and reduce errors. With Ayudo, your data stays perfectly in sync between Twilio and Intercom, enabling faster workflows, better collaboration, and improved customer experiences.

Explore Triggers and Actions

New Transcript Created
Emit new event when a new call transcript is created
New Incoming SMS (Instant)
Emit new event every time an SMS is sent to the phone number set
New Call (Instant)
Emit new event each time a call to the phone number is completed
New Recording
Emit new event when a new call recording is created
New Phone Number
Emit new event when you add a new phone number to your account
Send Incoming Message
Send a message from a user into your Intercom app. See the docs here
Send Message To Contact
Send a message to a contact in Intercom. See the documentation
Upsert Contact
Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. See the docs here
Reply To Conversation
Add a reply or a note to an existing conversation thread. See the documentation
Create Note
Creates a note for a specific user. See the docs here
Add Tag To Contact
Adds a specific tag to a contact in Intercom. See the documentation

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Intercom?

With Ayudo, Twilio and Intercom collaborate natively so your team can act on sms right where they manage conversations. Configure only the events and fields you care about so the sync is fast, relevant, and easy to audit. This gives your team better visibility, faster follow ups, and cleaner reporting across both systems. For example, SMS notifications when users reply Sync SMS contacts with Intercom

Connect
Twilio
and
Intercom
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What is a practical way to use Twilio with Intercom?

A straightforward win is Send nurturing SMS to new leads. This turns a manual hop between systems into a reliable flow so the right people are informed and records stay accurate.

Can Ayudo react when trigger new event each time a call to the phone number is completed and then perform Add Tag To Contact in Intercom?

Yes, you can set up a workflow so that when trigger new event each time a call to the phone number is completed, Ayudo carries out Add Tag To Contact in Intercom. You control filters and field mappings so only the right events trigger the action.

Can we start from Intercom and drive Phone Number Lookup in Twilio?

Absolutely. When trigger new event each time a user replies to a conversation., Ayudo can run Phone Number Lookup in Twilio so both systems stay aligned and the next step happens without waiting on someone to copy updates over.

Is the sync one way or two way between Twilio and Intercom?

Yes, you can pick the exact fields to move, set conditions, and choose one way or two way sync. You can also add filters by status or tags and decide who gets notified when changes happen.

What problems does connecting Twilio and Intercom actually solve?

The integration reduces duplicate entry and makes key context available where your team already works. Ayudo syncs important updates automatically which shortens handoffs and prevents avoidable mistakes.

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