Twilio

Intercom

Twilio and Intercom Integration

Seamlessly connect Twilio’s powerful communication APIs with Intercom’s customer messaging platform to enhance your customer engagement and support workflows.

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Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Send Incoming Message

Send a message from a user into your Intercom app. here.

Send Message To Contact

Send a message to a contact in Intercom.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated.

Reply To Conversation

Add a reply or a note to an existing conversation thread.

Create Note

Creates a note for a specific user.

Add Tag To Contact

Adds a specific tag to a contact in Intercom.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Intercom?

The Twilio and Intercom integration empowers your business to deliver personalized, real-time communication across multiple channels. By combining Twilio’s programmable SMS, voice, and chat capabilities with Intercom’s customer relationship tools, you can automate notifications, streamline support conversations, and create a unified customer experience—all within a single platform.

Frequently asked questions

What benefits does the Twilio and Intercom integration provide?

This integration enables businesses to send SMS and voice messages directly through Intercom, automate customer outreach, and enrich support interactions with real-time communication, improving response times and customer satisfaction.

How do I set up the Twilio integration within Intercom?

To set up, connect your Twilio account via the Intercom app store, configure your messaging preferences, and authenticate your phone numbers. Detailed setup guides are available within the Intercom dashboard.

Can I automate SMS notifications to customers using this integration?

Yes, you can create automated workflows in Intercom that trigger SMS or voice messages via Twilio based on customer actions, events, or support ticket statuses.

Is it possible to track communication history between Twilio and Intercom?

Absolutely. All messages sent through Twilio are logged within Intercom conversations, providing a complete history of customer interactions in one place.

Are there any additional costs for using Twilio with Intercom?

While the integration itself is free, standard Twilio usage fees apply for SMS, voice, and other communication services based on your Twilio pricing plan.

Twilio and Intercom Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Twilio and Intercom?

Frequently asked questions

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