Twilio & Jira Service Desk Integration | Streamline Customer Support

Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Create Comment on Request

Create a comment on a customer request.

Create Request

Creates a new customer request.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Jira Service Desk?

The Twilio and Jira Service Desk integration empowers support teams to manage customer interactions more efficiently by combining Twilio’s robust messaging and voice features with Jira’s powerful ticketing system. Automatically create, update, and track support tickets from SMS, voice calls, and other Twilio channels directly within Jira Service Desk, ensuring faster response times and improved customer satisfaction.

Frequently asked questions

How does the Twilio and Jira Service Desk integration work?

This integration connects Twilio’s communication channels with Jira Service Desk, allowing incoming messages and calls to automatically generate or update support tickets. Support agents can respond to customers directly from Jira, streamlining workflows and maintaining a unified communication history.

What types of Twilio channels are supported in this integration?

The integration supports SMS, voice calls, and other programmable communication channels offered by Twilio, enabling multi-channel customer engagement within Jira Service Desk.

Can I customize ticket creation rules based on Twilio interactions?

Yes, you can configure rules to determine how incoming Twilio messages or calls create or update tickets in Jira Service Desk, including setting priorities, assigning agents, and adding tags for better organization.

Is it possible to respond to customers directly from Jira Service Desk using Twilio?

Absolutely. Agents can send SMS replies or initiate calls through Twilio directly from the Jira Service Desk interface, keeping all communication centralized and easy to track.

What are the benefits of integrating Twilio with Jira Service Desk?

Integrating Twilio with Jira Service Desk enhances customer support by enabling real-time communication, automating ticket management, improving agent productivity, and delivering a seamless experience for both support teams and customers.

Twilio and Jira Service Desk Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Twilio and Jira Service Desk?

Frequently asked questions

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