Twilio and Jira Integration

Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Jira?

The Twilio and Jira integration empowers teams to automate communication directly within their project management environment. Send SMS notifications, make voice calls, and receive real-time updates on Jira issues without leaving the platform. This integration ensures that your team stays informed and responsive, reducing delays and improving overall productivity.

Frequently asked questions

What benefits does the Twilio and Jira integration provide?

It enables automated communication such as SMS alerts and voice calls linked to Jira issues, ensuring timely updates and faster issue resolution without switching between platforms.

How do I set up the Twilio integration with Jira?

You can connect Twilio to Jira by installing the integration app from the Atlassian Marketplace and configuring your Twilio account credentials within Jira settings.

Can I customize the notifications sent through Twilio for Jira issues?

Yes, you can tailor SMS and voice notifications based on issue status, priority, or specific triggers to ensure relevant and actionable alerts for your team.

Is the integration secure and compliant with data privacy standards?

Absolutely. Both Twilio and Jira adhere to industry-leading security protocols, and the integration uses encrypted channels to protect your data during communication exchanges.

Does this integration support two-way communication between Twilio and Jira?

Yes, you can receive replies from SMS or voice calls that automatically update Jira issues or trigger workflows, enabling dynamic and interactive communication.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Twilio and Jira?

Frequently asked questions

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