Twilio
Microsoft Outlook

Twilio and Microsoft Outlook Integration

Seamlessly connect Twilio with Microsoft Outlook to streamline your communication and boost productivity.

Explore Triggers and Actions

New Transcript Created
Emit new event when a new call transcript is created
New Incoming SMS (Instant)
Emit new event every time an SMS is sent to the phone number set
New Call (Instant)
Emit new event each time a call to the phone number is completed
New Recording
Emit new event when a new call recording is created
New Phone Number
Emit new event when you add a new phone number to your account
Move Email to Folder
Moves an email to the specified folder in Microsoft Outlook.
Remove Label from Email
Removes a label/category from an email in Microsoft Outlook.
Reply to Email
Reply to an email in Microsoft Outlook.
Send Email
Send an email to one or multiple recipients,
Update Contact
Add a contact to the root Contacts folder,
Find Email
Search for an email in Microsoft Outlook.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Twilio and Microsoft Outlook?

The Twilio and Microsoft Outlook integration empowers users to send and receive SMS messages directly from their Outlook inbox. This powerful connection enables businesses to enhance customer engagement, automate notifications, and manage communications without switching between platforms. With real-time syncing and easy setup, you can keep all your messages organized and accessible within Outlook while leveraging Twilio’s robust messaging capabilities.

Connect
Twilio
and
Microsoft Outlook
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How do I set up the Twilio integration with Microsoft Outlook?

To set up the integration, install the Twilio add-in from the Microsoft AppSource within Outlook. Then, connect your Twilio account by entering your API credentials. Once connected, you can start sending and receiving SMS messages directly from your Outlook interface.

Can I send SMS messages to multiple recipients at once?

Yes, the integration supports bulk messaging. You can select multiple contacts or use distribution lists within Outlook to send SMS messages simultaneously through Twilio.

Is my data secure when using this integration?

Absolutely. Both Twilio and Microsoft Outlook adhere to strict security protocols and compliance standards, including data encryption and secure authentication, ensuring your communications and data remain protected.

Will SMS conversations be saved in Outlook?

Yes, all SMS conversations sent and received via the integration are logged and saved within your Outlook mailbox, making it easy to track communication history alongside your emails.

Does this integration support automated messaging or workflows?

While the basic integration focuses on manual messaging within Outlook, you can extend functionality using Twilio’s APIs and Microsoft Power Automate to create custom automated workflows and notifications.

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