Twilio and Microsoft Teams Integration

Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Create Channel

Create a new channel in Microsoft Teams.

List Channels

Lists all channels in a Microsoft Team.

List Shifts

Get the list of shift instances for a team.

Send Channel Message

Send a message to a team's channel.

Send Chat Message

Send a message to a team's chat.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Microsoft Teams?

Our Twilio and Microsoft Teams integration empowers your team to manage voice, SMS, and video communications directly within the Teams environment. By combining Twilio’s robust communication platform with Microsoft Teams’ collaboration tools, you can improve response times, centralize customer interactions, and boost productivity without switching apps.

Frequently asked questions

What capabilities does the Twilio and Microsoft Teams integration offer?

The integration enables you to send and receive SMS, make and receive voice calls, and manage video communications through Twilio’s APIs directly within Microsoft Teams. This centralizes communication and collaboration in one platform.

How do I set up the Twilio integration with Microsoft Teams?

Setup involves connecting your Twilio account with Microsoft Teams via our secure connector. Detailed step-by-step instructions are provided in the integration guide, ensuring a smooth and quick setup process.

Can I use this integration for customer support workflows?

Yes, the integration is ideal for customer support teams. It allows agents to handle calls and messages within Teams, log interactions automatically, and collaborate internally to resolve issues faster.

Is the communication data secure when using this integration?

Absolutely. Both Twilio and Microsoft Teams adhere to industry-leading security standards, including data encryption in transit and at rest, ensuring your communications remain private and secure.

Does this integration support multi-channel communication?

Yes, you can manage multiple communication channels such as SMS, voice, and video calls all within Microsoft Teams, powered by Twilio’s versatile APIs.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Twilio and Microsoft Teams?

Frequently asked questions

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