Twilio + Monday Integration | Automate Communication & Project Collaboration

Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Create Board

Creates a new board.

Create Column

Creates a column.

Create Group

Creates a new group in a specific board.

Create Subitem

Creates a subitem.

Create Item

Creates an item.

Create an Update

Creates a new update.

Get Column Values

Return values of specific column(s) for a board item.

Get Items By Column Value

Searches a column for items matching a value.

Update Item Name

Update an item's name.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Monday?

The Twilio and Monday integration empowers your team to automate communication workflows directly within your Monday boards. Send SMS alerts, make calls, and receive real-time notifications linked to your projects and tasks — all without leaving your workspace. Enhance transparency, speed up response times, and keep everyone aligned with effortless communication triggered by your Monday workflows.

Frequently asked questions

What can I do with the Twilio and Monday integration?

You can automate sending SMS messages, initiate voice calls, and receive communication updates directly within your Monday boards, streamlining how your team interacts with customers and stakeholders.

How do I set up the Twilio integration in Monday?

Simply connect your Twilio account through Monday’s integration center, configure your communication triggers on specific boards or items, and customize message templates to start automating communications.

Is it possible to receive incoming messages or calls within Monday?

Yes, the integration supports two-way communication, allowing you to receive SMS replies and call notifications inside your Monday workspace for seamless follow-up and tracking.

Are there any costs associated with using Twilio through Monday?

While the integration itself is available within Monday, Twilio charges apply based on your usage of SMS, calls, and other communication services according to their pricing plans.

Can I customize the messages sent via Twilio from Monday?

Absolutely. You can tailor SMS and call scripts using dynamic fields from your Monday boards to personalize communications and enhance engagement.

Twilio and Monday Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Twilio and Monday?

Frequently asked questions

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