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Twilio
Odoo

Twilio and Odoo Integration

Seamlessly connect Twilio’s communication capabilities with Odoo’s powerful business management platform to enhance customer engagement and streamline operations.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New Transcript Created
Emit new event when a new call transcript is created
New Incoming SMS (Instant)
Emit new event every time an SMS is sent to the phone number set
New Call (Instant)
Emit new event each time a call to the phone number is completed
New Recording
Emit new event when a new call recording is created
New Phone Number
Emit new event when you add a new phone number to your account
Create Record
Create a new record in Odoo.
Search and Read Records
Search and read records from Odoo.
Update Record
Update an existing record in Odoo.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Twilio and Odoo?

The Twilio and Odoo integration empowers businesses to automate and manage all communications directly within Odoo. Send SMS, make voice calls, and handle messaging workflows effortlessly, improving customer interactions and boosting productivity. This integration enables real-time notifications, automated follow-ups, and centralized communication tracking, all synchronized with your Odoo CRM and sales modules.

Connect
Twilio
and
Odoo
to streamline your company's workflows, automate tasks, and boost productivity.
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Frequently asked questions

What features does the Twilio and Odoo integration offer?

This integration allows you to send and receive SMS messages, make and receive voice calls, automate communication workflows, and track all interactions within Odoo’s CRM and sales modules, ensuring seamless customer engagement.

How do I set up the Twilio integration in Odoo?

To set up, simply install the Twilio connector module in Odoo, enter your Twilio account credentials, and configure your messaging and calling preferences. Detailed setup guides are available within the module documentation.

Can I automate SMS notifications and reminders using this integration?

Yes, you can create automated workflows in Odoo to send SMS notifications, appointment reminders, payment alerts, and more, all powered by Twilio’s messaging services.

Is it possible to track communication history with customers in Odoo?

Absolutely. All SMS and call logs are automatically recorded and linked to the relevant customer records in Odoo, providing a complete communication history for your team.

Are there any additional costs for using Twilio with Odoo?

While the integration module itself may be free or included with your Odoo subscription, Twilio charges apply based on your usage of their messaging and voice services. Pricing details can be found on Twilio’s official website.

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