Twilio and Odoo Integration

Explore Triggers and Actions

New Transcript Created

Emit new event when a new call transcript is created

New Incoming SMS (Instant)

Emit new event every time an SMS is sent to the phone number set

New Call (Instant)

Emit new event each time a call to the phone number is completed

New Recording

Emit new event when a new call recording is created

New Phone Number

Emit new event when you add a new phone number to your account

Create Record

Create a new record in Odoo.

Search and Read Records

Search and read records from Odoo.

Update Record

Update an existing record in Odoo.

How it works

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Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

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Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

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Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Twilio and Odoo?

The Twilio and Odoo integration empowers businesses to automate and manage all communications directly within Odoo. Send SMS, make voice calls, and handle messaging workflows effortlessly, improving customer interactions and boosting productivity. This integration enables real-time notifications, automated follow-ups, and centralized communication tracking, all synchronized with your Odoo CRM and sales modules.

Frequently asked questions

What features does the Twilio and Odoo integration offer?

This integration allows you to send and receive SMS messages, make and receive voice calls, automate communication workflows, and track all interactions within Odoo’s CRM and sales modules, ensuring seamless customer engagement.

How do I set up the Twilio integration in Odoo?

To set up, simply install the Twilio connector module in Odoo, enter your Twilio account credentials, and configure your messaging and calling preferences. Detailed setup guides are available within the module documentation.

Can I automate SMS notifications and reminders using this integration?

Yes, you can create automated workflows in Odoo to send SMS notifications, appointment reminders, payment alerts, and more, all powered by Twilio’s messaging services.

Is it possible to track communication history with customers in Odoo?

Absolutely. All SMS and call logs are automatically recorded and linked to the relevant customer records in Odoo, providing a complete communication history for your team.

Are there any additional costs for using Twilio with Odoo?

While the integration module itself may be free or included with your Odoo subscription, Twilio charges apply based on your usage of their messaging and voice services. Pricing details can be found on Twilio’s official website.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Twilio and Odoo?

Frequently asked questions

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