Twilio
Okta

Twilio and Okta Integration

Seamlessly connect Twilio's communication APIs with Okta's identity management for secure and efficient user experiences.

Explore Triggers and Actions

New Transcript Created
Emit new event when a new call transcript is created
New Incoming SMS (Instant)
Emit new event every time an SMS is sent to the phone number set
New Call (Instant)
Emit new event each time a call to the phone number is completed
New Recording
Emit new event when a new call recording is created
New Phone Number
Emit new event when you add a new phone number to your account
Create User
Creates a new user in the Okta system.
Get User
Fetches the information of a specific user from the Okta system.
Update User
Updates the profile of a specific user in the Okta system.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Twilio and Okta?

The Twilio and Okta integration empowers businesses to combine Twilio's robust communication platform with Okta's leading identity and access management solutions. This integration enables secure user authentication, streamlined user provisioning, and enhanced multi-factor authentication (MFA) workflows across your communication channels. By leveraging Okta's Single Sign-On (SSO) and adaptive security features alongside Twilio's programmable messaging, voice, and video APIs, organizations can deliver personalized, secure, and compliant customer interactions at scale.

Connect
Twilio
and
Okta
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What are the key benefits of integrating Twilio with Okta?

Integrating Twilio with Okta enhances security through centralized identity management, simplifies user authentication with Single Sign-On (SSO), enables adaptive multi-factor authentication (MFA), and streamlines user provisioning for communication applications. This results in improved user experience, reduced security risks, and operational efficiency.

How does the integration improve security for communication workflows?

By leveraging Okta's identity management and MFA capabilities, the integration ensures that only authenticated and authorized users can access Twilio-powered communication services. This reduces the risk of unauthorized access and protects sensitive data transmitted via messaging, voice, or video channels.

Can I use Okta's Single Sign-On (SSO) with Twilio applications?

Yes, the integration supports Okta's Single Sign-On, allowing users to authenticate once and gain seamless access to Twilio-powered applications without repeated logins, enhancing convenience and security.

Is user provisioning automated between Okta and Twilio?

Yes, the integration supports automated user provisioning and deprovisioning, ensuring that user access to Twilio communication services is synchronized with their status in Okta, reducing administrative overhead and improving compliance.

What types of Twilio services can be secured using Okta integration?

Okta integration can secure a wide range of Twilio services including programmable SMS, voice calls, video conferencing, and chat applications, providing consistent identity and access management across all communication channels.

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